Reduce product returns
Use UGC to create confident purchases.
Reducing return rates doesn’t just save you time and money – it creates happier customers, too. Help your customers buy the right product, the first time. With solutions that allow you to answer their questions, respond to reviews, and find other answered queries, your customers are empowered to make the right purchasing decisions. They’ll thank you for it. And so will your bottom line.
Refined customer experience
Turn customer conversation into confident purchases
Your customers don’t want to return products. And you don’t want them to either. When you respond to reviews and questions, you give shoppers an authentic perspective. They get the knowledge they need to feel confident in their purchase. Prospective browsers become happy customers. Happy customers turn into loyal advocates. And your service costs take a tumble.
Keep customers on-site and engaged
You’ve provided detailed information about your product. You’ve shown pictures of it too. But still, your customers have questions. Stop them from venturing off-site to find their answers and give them the specific details they’re looking for. How? By shining the light on questions and answers, customer reviews, and user-generated visual content. Which is exactly how Netrauta sees a 220% uplift in conversion for visitors who read reviews on their site.
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Ratings & Reviews
Questions & Answers
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The Shopper Experience Index
The future of commerce is centered around human connection. Through a global survey of 5,500+ respondents and data from a billion monthly shoppers, we identified five consumer trends driving the world of shopping.
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Ignite engagement during the buyer journey
How does UGC impact the buyer journey? How can you leverage it to empower your customers to purchase? How do you activate an already engaged community? Unearth our tips to embrace the three pillars of a powerful UGC strategy.
GANT reduces return rates by 5% with user-generated content
The premium fashion brand GANT was able to reduce its return rate by 5%, and therefore significantly increase revenue, by including customer reviews on its website.
GANT was able to reduce its return rate by 5% thanks to product reviews.
We have found that customers trust the opinions of other customers more than advertising claims
Related blog posts
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September 26th, 2022
How to reduce e-commerce returns (with user-generated content)
March 21st, 2022
Brand loyalty: Why it matters, how to get it, and how to measure it
October 7th, 2021
Get in touch to find out which solutions will make the most impact for your business. Our helpful sales team can answer your questions and talk about everything from set up to ROI.Book a call