Bigger margins. Better experiences. Happier customers.
Bolster profit margins at speed with superior shopping experiences. Our solutions help customers understand exactly what they are getting, so they won’t be tempted to walk away from a purchase (or worse – return one). What’s easier for them is better for you. And ultimately, your bottom line.
Respond to reviews and questions
Creative ways to increase retail sales
Improving the overall shopping experience by responding to and learning from customer feedback is a creative way to increase retail sales. Engage directly with consumers. Proactively answer their questions. Provide better information upfront. Then watch your support costs plummet, return rates decline, and your margins explode.
Negative reviews = opportunities
The positive power of negative
Negative reviews aren’t always negative. Instead, use them to your advantage. Improve your products based on feedback, and watch as return rates drop for future, satisfied customers. With our Ratings & Reviews and Connections products, we’ve helped brands reduce returns by making product improvements and increasing available product information. Don’t be afraid to respond to feedback, positive or negative. Your customers will thank you for it.
Explore our products
Watch our webinar
Make the most out of customer insights
Build the ultimate shopping experience for your customers with our Insights tool. In this webinar, Bazaarvoice Senior Marketing Manager Todd Greenbaum and Salsify Senior Product Marketing Manager Nathan Teplow show you how to use consumer insights to improve your business. Learn how to build trust with your customers, analyze customer sentiment, and optimize the shopping experience. By the end of the webinar, you’ll have the tools to hone your marketing tactics, make better products, and stand out among your competitors.
Download our e-book
From feedback to conversation
Create relationships with consumers by engaging with feedback. Our ‘Turning Customer Feedback into a Conversation’ e-book shows you how responding to reviews and questions can be a powerful tool for your business. Learn best practices to proactively respond to both positive and negative reviews. Discover how negative reviews can be strategic opportunities. Then find out how to authentically respond to positive reviews that provide value to future customers.
Responding to reviews and answering shoppers’ questions gives Webroot a competitive edge.
Webroot has responded to 70% of its 38,000 reviews on retail sites in the Bazaarvoice Network
Anyone who sees our responses knows we take them seriously and take action appropriately, which drives consumer confidence in our products and in Webroot as a whole.
TIKI Brand offers a variety of innovative products for backyard enjoyment — and recently collaborated with Bazaarvoice for a successful launch of Clean Burn Tabletop Firepieces and Torch Fuel.
Visitors to the TIKI site who read reviews are 60% more likely to click on ‘Where to Buy’
As a result of changes inspired by customer feedback, we can be confident people are getting the intended product benefits and enjoying the best possible experience.
Related blog posts
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October 23rd, 2020
Picking a trustworthy ratings and reviews provider: Security
September 11th, 2020
Behavior that sticks: How COVID-19 permanently changed how we shop
September 3rd, 2020
Get in touch to find out which solutions will make the most impact for your business. Our helpful sales team can answer your questions and talk about everything from set up to ROI.Book a call