Increase buyer confidence with Q&A
Respond to customer questions on retail and brand websites
You wouldn’t ignore a customer in your store. Why ignore them online? We equip you with the tools you need to respond to customers. Because brands and retailers who respond see a whopping 98% average conversion lift. Answer queries with knowledgeable responses in minutes. Empower your customers to respond to each other. Give answers on your own site and retail channels. Build knowledge, confidence, loyalty, and reduce overheads all in one fell swoop.
Questions & Answers
Eliminate customer uncertainty
Give shoppers the answers they need from the sources they trust. Inspire brand experts and past purchasers to answer questions easily. Answer shoppers’ questions before they ask with a robust FAQ. You’ll have happy shoppers and powerful content for SEO. Then, use our best-in-class reporting and analytics to optimize conversion, uncover trends, and identify opportunities for innovation.
Improve site health and SEO with fresh content
Understand what answers customers need
Respond to customers at-scale
Be a part of the conversation with Connections
One easy-to-use portal enables you to quickly and easily reply to questions across 1,750+ retail sites. Respond to customer reviews and questions at-scale. Help customers wherever they shop. Increase your brand presence at retailers by displaying your logo with each answer. You choose how and when to get notified, so you can respond to potential buyers in the moments that matter.
Drive revenue through quicker conversions
Build loyalty at retail
Reduce returns by giving customers the right information
Connections for retailers
Leave it to the experts to answer customer questions – your suppliers. More responses means more conversion at retail. Provide the content and engagement shoppers seek at-scale. You can boost on-site and in-store revenue, as well as drive search traffic with rich, recent, and moderated content. It’s a win-win-win for brands, retailers, and shoppers alike.
Download our e-book
Best practices for responding to negative reviews
Negative reviews are inevitable. Our e-book, ‘Turning customer feedback into a conversation’, shows you how to turn a negative review into an opportunity to improve sentiment. Find out why responding to customer feedback is important and how to do it well.
Get in touch to find out which solutions will make the most impact for your business. Our helpful sales team can answer your questions and talk about everything from set up to ROI.Book a call