Increase buyer confidence with Q&A
Respond to customer questions on retail and brand websites
You wouldn’t ignore a customer in your store. Why ignore them online? We equip you with the tools you need to respond to customers. Because brands and retailers who respond see a whopping 98% average conversion lift. Answer queries with knowledgeable responses in minutes. Empower your customers to respond to each other. Give answers on your own site and retail channels. Build knowledge, confidence, loyalty, and reduce overheads all in one fell swoop.
Questions & Answers
Eliminate customer uncertainty
Give shoppers the answers they need from the sources they trust. Inspire brand experts and past purchasers to answer questions easily. Answer shoppers’ questions before they ask with a robust FAQ. You’ll have happy shoppers and powerful content for SEO. Then, use our best-in-class reporting and analytics to optimize conversion, uncover trends, and identify opportunities for innovation.
Improve site health and SEO with fresh content
Understand what answers customers need
Easier to find intel, less work to share answers
Not only do shoppers search for products to buy, but they’re searching for all the intel on what they’re adding to cart. Our Q&A allows shoppers to search directly on page for the answers they’re looking for. Quicker information gathering for them, less duplicative questions needing answers for you. Search first, ask later.
Respond to customers at-scale
Be a part of the conversation with Connections
One easy-to-use portal enables you to quickly and easily reply to questions across 1,750+ retail sites. Respond to customer reviews and questions at-scale. Help customers wherever they shop. Increase your brand presence at retailers by displaying your logo with each answer. You choose how and when to get notified, so you can respond to potential buyers in the moments that matter.
Drive revenue through quicker conversions
Build loyalty at retail
Reduce returns by giving customers the right information
Connections for retailers
Leave it to the experts to answer customer questions – your suppliers. More responses means more conversion at retail. Provide the content and engagement shoppers seek at-scale. You can boost on-site and in-store revenue, as well as drive search traffic with rich, recent, and moderated content. It’s a win-win-win for brands, retailers, and shoppers alike.
Download our e-book
The best practice guide for responding to negative reviews like a pro
Positive customer feedback lets you know what you’re doing well, and negative feedback surfaces opportunities for product enhancements and an improved customer experience. In this best practice guide, we’ll show you how to use the feedback from your customers to fuel business growth.
Get in touch to find out which solutions will make the most impact for your business. Our helpful sales team can answer your questions and talk about everything from set up to ROI.Book a call