Bazaarvoice Offerings
From small businesses to enterprises, for brands and retailers, we have solutions to help you meet your goals. Choose what works for your needs and start turning casual shoppers into inspired, loyal buyers.
Essentials
Essentials
Launch your UGC program
Get started with authentic Ratings & Reviews to increase your discoverability and conversion. Analyze the performance of your program with Insights + Reports.
Launch your UGC program
Get started with authentic Ratings & Reviews to increase your discoverability and conversion. Analyze the performance of your program with Insights + Reports.
Tier includes:
- Several types of review submission forms
- UGC program insights
- Conversion reports
- Review request emails
- Customizable templates
- Product catalog management
Advanced
Advanced
Grow your UGC program
Scale your program with Questions & Answers, increase content collection with Text Message Review Collection and improve your program results with guidance from dedicated Client Success support.
Grow your UGC program
Scale your program with Questions & Answers, increase content collection with Text Message Review Collection and improve your program results with guidance from dedicated Client Success support.
Tier includes:
Everything in Essentials plus:
- Questions & Answers
- Translated reviews
- Text message review collection
- Annual business reviews with designated Client Success Manager
Enterprise
Enterprise
Maximize your UGC program results
Optimize your results through expanded platform flexibility and premium Client Success offerings to personalize the shopping experience for your customers.
Maximize your UGC program results
Optimize your results through expanded platform flexibility and premium Client Success offerings to personalize the shopping experience for your customers.
Tier includes:
Everything in Essentials & Advanced plus:
- Ask a product owner
- Review highlights
- Custom guidelines
- Ratings & Reviews APIs
- Mobile SDK (iOS + Android)
- Bi-annual business reviews with designated Client Success Manager
Each package is paired with a recommended implementation service. Not sure which plan fits your needs best? Our team will help you explore the various software, support, and implementation services options to find you a 5-star fit. Please note: actual features provided may vary from what is shown depending on package selected, location, and/or region. Please see package descriptions for more information.
Want to answer questions or respond to reviews on retail sites? Get started right now by trying Connections.
Add-on Products
ReviewSource
Amp up sales with always-on reviews. ReviewSource optimizes your digital shelf with a steady stream of organic and recent reviews from Influenster’s 7.5M+ community of everyday shoppers.
Premium Network Insights
Compare brand performance with named competitors for rating performance, sentiment themes, and keyword insights across the network.
Plus the support package of your choice
Essentials
Essentials
Launch your social commerce program
Start collecting inspiring social content, easily make it shoppable, and measure its impact on consumer engagement and conversion.
Launch your social commerce program
Start collecting inspiring social content, easily make it shoppable, and measure its impact on consumer engagement and conversion.
Tier includes:
- Shoppable video and photo onsite Galleries
- Media Library for content collection and moderation
- Media uploader to collect visual UGC onsite
- Reporting + insights
- Visual Syndication Network
Advanced
Advanced
Grow your social commerce program
Use inspiring social content in more marketing channels by unifying your social media and ecommerce efforts. Reduce time-to-value with onboarding support and annual performance reviews.
Grow your social commerce program
Use inspiring social content in more marketing channels by unifying your social media and ecommerce efforts. Reduce time-to-value with onboarding support and annual performance reviews.
Tier includes:
Everything in Essentials plus:
- Social media management
- Like2Buy link-in-bio solution
- Shoppable onsite photos with Reveal
- Shoppable email Galleries
- Competitor tracking + insights
- Influencer tracking + insights
- Shoppable social posts and ads with Showroom
- Social Commerce Strategist to guide your program
Enterprise
Enterprise
Maximize your social commerce program results
Build fully customized, shoppable experiences across e-commerce and social channels. Optimize your social commerce strategy with ongoing consultative support and performance reviews.
Maximize your social commerce program results
Build fully customized, shoppable experiences across e-commerce and social channels. Optimize your social commerce strategy with ongoing consultative support and performance reviews.
Tier includes:
Everything in Essentials & Advanced plus:
- Customizable on-site Galleries
- Social Commerce API
- Like2Buy ESP integration
- Retargeting pixel for high-intent audiences
- On-brand Galleries with white labeling service
- Bi-annual performance reviews with Social Commerce Strategist
Each package is paired with a recommended implementation service. Not sure which plan fits your needs best? Our team will help you explore the various software, support, and implementation services options to find you a 5-star fit. Please note: actual features provided may vary from what is shown depending on package selected, location, and/or region. Please see package descriptions for more information.
Looking to sell on social with shoppable content? Ask us about Social Pro — a light weight social media management package that is available as part of our Social Commerce offering.
Plus the support package of your choice
Content Activation Solutions
Generate UGC in any format you need by activating targeted shoppers from our global Influenster community of 7.5M+ product enthusiasts, retailers’ loyal shoppers and skilled social content creators.
Options custom tailored to you:
- Custom segmentation: 1st party data-driven
- Full product lifecycle support
- Quality UGC: multimedia reviews, social content, media
- Review coverage across all product pages
- Social content to drive buzz on key platforms
- Flexible delivery options
- Bazaarvoice fulfillment services
- Ship-free options: redeem in-store/online
- Post-campaign consumer sentiment insights
Content Activation Solutions can be bought with or without Ratings & Reviews/Social Commerce.
Let us do the heavy lifting
Dedicated account management with every activation – to ensure program success at every step
Support Plans
| Services Offered | Standard | Priority | Premier | Enterprise |
|---|---|---|---|---|
| Critical tickets answered in… |
4 hours
|
2 hours
|
1 hour
|
1 hour
|
| Non-critical tickets answered in… |
2 business days
|
1 business day
|
1 business day
|
4 hours
|
| Technical Support Analyst (Tier 1) | Shared | Shared | Assigned | Assigned |
| Technical Success Manager (Tier 2) | Shared | Shared | Assigned | Assigned |
| Assigned Technical Account Manager |
$
|
|||
| Authorized support contacts | 2 | 5 | 10 | 50 |
| API support | Documentation | Documentation | Documentation | Docs + Dev Advocate |
|
Instructor-led training
|
6/year | 12/year | ||
| Health check/audit | Annually | Quarterly | ||
|
Moderation support
|