Harness authentic product reviews
Amplify the voice of your customer with Ratings & Reviews
User-generated content (UGC) is your most important asset. Why? Because customers who interact with UGC are 2x as likely to convert. Collect authentic ratings, reviews, and product photos with our Ratings & Reviews tools. Your product pages and your bottom line will thank you.
Optimize your PDP with Ratings & Reviews
Deliver smarter, informed shopping experiences
Reviews matter. It’s a fact. We give you the tools and technology to manage ratings and reviews at scale. Easily collect authentic UGC by providing a seamless content collection experience for your customers. Then turn around and display this valuable content in a way that inspires fast and confident purchases. We’ll ensure the most compelling UGC is front and center with a photo-first, lightning-fast, and mobile-responsive display technology that’s built for SEO. Your products are discovered and championed. Conversion accelerates. Product flies off the shelf. And you crush your numbers.
Ratings and reviews have become increasingly crucial to Nourison’s business. We see a direct correlation between our review coverage and revenue at retail, both in-store and online.
Help shoppers make fast and confident purchasing decisions
Shoppers trust reviews to validate their purchases, but they don’t have time to read thousands of reviews. Review Highlights helps shoppers find what they need quickly – separating review features into pros and cons with natural language processing and state-of-the-art, industry-specific sentiment analysis. Results from this feature show a 3.6% increase in conversion rate and an 11.9% increase in engagement rate. Help shoppers make fast and confident purchasing decisions with Review Highlights.
Prioritize your site performance and experience
Insights & Reports
Syndicate reviews at scale
Amplify your reach with the world’s largest network
Amplify your reviews across more products, on more retail sites, where more than a billion people shop each month. The Bazaarvoice Network sees 20x more shopper traffic than other networks. You can syndicate your UGC across our network of 1,750+ world-leading retailers. Reach more customers everywhere they shop and give them the inspiration to choose you over the competition. From rising the ranks in category search to strengthening your retail partnerships, the Bazaarvoice Network is the foundation you need to win at retail. More retailers. More reviews. More value.
Activate your vendor community to collect moderated, authentic content and syndicate it to your site. Giving your customers the information they need to make confident purchase decisions. Access powerful user-generated content from 12,000+ brands. We’ll match this high-quality content with the products on your site with the help of artificial intelligence, to boost your review volumes and ultimately, your sales. With a proven track record, best-in-class technology, and global network, it’s no wonder retailers choose Bazaarvoice 6-1 over our nearest competitor. More experience. More trust. More brands.
Be there in moments that matter
The biggest review syndication network
Email review collection
Star of the inbox
Email review collection is the biggest driver of UGC program success. These evergreen, automated emails invite customers to review products they’ve purchased and account for up to 70% of review volume. No one does email review collection like Bazaarvoice. When our customers turn on our In-Mail and Multi-Product Submission features, review volume increases up to 8x. Eliminate barriers to review submission, drive review volume and product coverage, and improve user experience.
Text message review collection
Ask for product feedback like a friend
What was once a trend – consumers interacting with businesses through text message – is now commonplace. Text message review collection helps you collect almost 2X more ratings and reviews by sending requests where your customers are constantly checking. Everyone wins with higher quantities of ratings and reviews flowing in. Shoppers get more of the review volume and recency they crave for finalizing their purchasing decisions and you get more UGC to inform strategic business decisions and boost sales to new all-time highs.
Answer customer questions
Be a part of the conversation with Connections
Show your customers some love by responding to their reviews and questions. Bazaarvoice Connections gives you the chance to join the conversation both on your own site and at retailers. Giving you the opportunity to turn even bad reviews into positive experiences that instill shopper confidence. And it’s as easy as logging into our portal, where you can track and manage your questions and reviews across the entire Bazaarvoice Network. You choose how and when to get notified, so you can respond to potential buyers in the moments that matter.
Increase online sales
Respond to reviews at-scale
Build Consumer Trust
Content strategies that grow and protect your brand
How can your brand build authenticity? We surveyed over 10,000 shoppers around the world to find out.
Get the e-book to learn:
- The primary factors that contribute to a brand’s trustworthiness
- The impact of losing trust on shoppers’ likelihood to purchase
- Content shoppers trust most – and least
The natural cosmetics brand works with Bazaarvoice to capture and distribute authentic, organic feedback and visual content to attract more customers, increase engagement, and boost sales.
for those who engaged with UGC
“We know UGC isn’t the future — it’s now. So how do we incorporate all of this great social content from the customers that we already have?”
The beauty giant enlisted Bazaarvoice to implement Ratings and Reviews to provide social proof and build trust with shoppers browsing online and in-store.
on pages with reviews and highlights vs. pages with no reviews and highlights
If you’re collecting reviews, you’d like to show them off. On pages where we have lots of reviews, review highlights make it easier for customers to see that this is a trusted product
ReviewSource, the always-on content collection service, enables Pacifica Beauty to continuously gather organic review content created by Bazaarvoice’s Influenster community of 7M+ members.
Pacifica collected more than 2,000 reviews from ReviewSource across nearly 200 products within just months of launch
Capturing UGC organically can be a challenge, but the Influenster community is highly engaged, and we saw this as a good way to drive purchase intent.
Get in touch to find out which solutions will make the most impact for your business. Our helpful sales team can answer your questions and talk about everything from set up to ROI.Book a call