Customer loyalty

Turn casual browsers into confident customers.

User-generated content (UGC) is your brand’s greatest asset. And it’s not just because of the increased conversion. You can get this content working for you. Half of shoppers (48%) say they are more likely to buy when they see a brand or retailer respond to reviews. Amplify the voice of your customer by showcasing their reviews across your channels. From ads to social posts, you can show authentic UGC in the moments that matter.

Turn reviews into promos

Amplify the voice of the customer

Pass the megaphone to your biggest fans. The majority of shoppers (92%) trust peer recommendations more than brands or retailers. So when a product gets a positive review, tell everyone. Use ReviewAds to turn UGC into custom ads and social content. Collect powerful testimonies and visuals from social and publish them to your product page. Curate authenticity. Inspire confidence. Drive sales.

Build relationships

Engage with shoppers and earn their trust

Shoppers want to hear from you. In fact, 41% of shoppers see brands that respond to customers more favorably. Webroot strengthened its brand equity by responding to 70% of its 38,000 reviews across the Bazaarvoice Network. Answer questions at-scale. Respond to reviews — especially the negative ones. Consumers will reward you with their trust. And ultimately, their loyalty.

Increase product knowledge

Boost customer knowledge and your bottom line

Information is power. And when customers understand more, they buy more. It’s really that simple. With Ratings & Reviews, you can equip shoppers with the info they need to make a fast and confident purchase. It’s how businesses like Cellarmasters are seeing overall conversion increases of 58%. What’s more, our Network Insights tool can surface the best customer quotes from your product pages. So you can use their wording in your messaging, creating bankable campaigns.

Explore our products

Ratings & Reviews

User-generated content drives discovery, consideration, and purchase. Enriches shopping experiences. Increases sales. And it all starts with our platform, which gives you the control to easily collect UGC and more.

ReviewAds

Amplify the voices of your most loyal fans. Our ReviewAds tool turns insightful and authentic UGC into powerful custom ads. Create creative and credible assets that will genuinely resonate with your audience. Post those ads everywhere from Instagram to in-store, and you’ll maximize their potential to create confident customers. Show customers that you value their feedback and empower them to keep sharing authentic content.

Galleries

Bring inspiration to e-commerce with lifestyle content. Ask your fans to share images on social media. Host these inspirational, shoppable social images on product pages, homepages, and in emails. Celebrate your customers and sell more while doing it.

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