Be there for your customers in the moments that matter.
Boost conversion rates by utilizing user-generated content (UGC) across the customer journey. Dominate search. Build shopper confidence. Upgrade product sentiment. With UGC you can optimize your e-commerce, social media, and in-store channels, accelerating conversion across the whole digital shelf.
Inspire customers to buy
Online consumers now expect to be able to shop anywhere and everywhere, in every channel. That’s why 72% of Instagram users decided to buy based on something they saw on Instagram. With shoppable content, you can easily turn any image or video into a storefront. Customers simply click as they Insta and are taken straight to your product page. And when shopping is that easy, conversion skyrockets.
Instill shopper confidence
Informed customers are confident customers
Reviews matter. It’s a fact. The majority of shoppers (93%) say reviews impact their purchasing decisions. Ensure your reviews have maximum impact by syndicating them across our network of 1,750+ retail channels. Under Armour saw a substantial increase in conversion when we helped them collect and syndicate over 300,000 reviews. The size and breadth of our network can turn one review into thousands.
Stand out in search
Help customers find you
Finding your product should be the easy part. So don’t take any chances. Increase your product discoverability by bolstering your review content. The better visibility your products have in search results, the more likely you are to attract prospective customers.
Ranking higher in search results than your competition can have a material impact on your bottom line. Ready to increase your sales? Ratings & Reviews is the solution.
Conversation creates happy customers
Give your customers a lift by making their shopper journey as easy as possible. Engage in dialogue to help them find crucial product details. They’ll be more likely to make a purchase. And most importantly, they’ll see you’re a brand who responds. Which is key because 41% of customers see brands who respond more favorably. And becoming one of them couldn’t be simpler.
Explore our products
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Optimize Product Detail Pages
Experts from Walmart, WhyteSpyder, and Bazaarvoice share how to optimize product detail pages to drive conversion and increase sales at retail.
Unilever sets the bar for user-generated content (UGC) success with a company-wide strategy for making the most of the voice of the customer.
Interaction with reviews drove a 150% increase in intent to purchase on SimpleSkincare.com
Reviews instill a lot of trust among consumers and give them the confidence to make a purchase.
By empowering pet parents to share their opinions with one another, Petco gathers valuable product feedback, increases conversions, and drives customer loyalty.
The revenue per visitor rate is 15% higher and the conversion rate is 8% higher among visitors who engage with reviews on Petco’s site
TIKI Brand offers a variety of innovative products for backyard enjoyment — and recently collaborated with Bazaarvoice for a successful launch of Clean Burn Tabletop Firepieces and Torch Fuel.
Visitors to the TIKI site who read reviews are 60% more likely to click on ‘Where to Buy’
As a result of changes inspired by customer feedback, we can be confident people are getting the intended product benefits and enjoying the best possible experience.
Related blog posts
E-commerce has a discovery problem — Here’s how social commerce fixes it
January 29th, 2021
Review recency: The third pillar to a successful UGC program
September 28th, 2020
The ultimate guide to product sampling in e-commerce
September 23rd, 2020
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