Harness authentic product reviews
Amplify the voice of your customer with Ratings & Reviews
User-generated content (UGC) is your most important asset. Why? Because customers who interact with UGC are 2x as likely to convert. Collect authentic ratings, reviews, and product photos with our Ratings & Reviews tools. Your product pages and your bottom line will thank you.
Optimize your PDP with Ratings & Reviews
Deliver smarter, informed shopping experiences
Reviews matter. It’s a fact. We give you the tools and technology to manage ratings and reviews at scale. Easily collect fresh UGC by providing a seamless content collection experience for your customers. Then turn around and display this valuable content in a way that inspires fast and confident purchases. We’ll ensure the most compelling UGC is front and center with a photo-first, lightning-fast, and mobile-responsive display technology that’s built for SEO. Your products are discovered and championed. Conversion accelerates. Product flies off the shelf. And you crush your numbers.
Help shoppers make fast and confident purchasing decisions
Shoppers trust reviews to validate their purchases, but they don’t have time to read thousands of reviews. Review Highlights helps shoppers find what they need quickly – separating review features into pros and cons with natural language processing and state-of-the-art, industry-specific sentiment analysis. Results from this feature show a 3.6% increase in conversion rate and an 11.9% increase in engagement rate. Help shoppers make fast and confident purchasing decisions with Review Highlights.
Prioritize your site performance and experience
Insights & Reports
Syndicate reviews at scale
Amplify your reach with the world’s largest network
Amplify your reviews across more products, on more retail sites, where more than a billion people shop each month. The Bazaarvoice Network sees 20x more shopper traffic than other networks. You can syndicate your UGC across our network of 1,750+ world-leading retailers. Reach more customers everywhere they shop and give them the inspiration to choose you over the competition. From rising the ranks in category search to strengthening your retail partnerships, the Bazaarvoice Network is the foundation you need to win at retail. More retailers. More reviews. More value.
Activate your vendor community to collect moderated, authentic content and syndicate it to your site. Giving your customers the information they need to make confident purchase decisions. Access powerful user-generated content from 12,000+ brands. We’ll match this high-quality content with the products on your site with the help of artificial intelligence, to boost your review volumes and ultimately, your sales. With a proven track record, best-in-class technology, and global network, it’s no wonder retailers choose Bazaarvoice 6-1 over our nearest competitor. More experience. More trust. More brands.
Be there in moments that matter
The biggest review syndication network
Email review collection
Star of the inbox
Email review collection is the biggest driver of UGC program success. These evergreen, automated emails invite customers to review products they’ve purchased and account for up to 70% of review volume. No one does email review collection like Bazaarvoice. When our customers turn on our In-Mail and Multi-Product Submission features, review volume increases up to 8x. Eliminate barriers to review submission, drive review volume and product coverage, and improve user experience.
Text message review collection
Ask for product feedback like a friend
What was once a trend – consumers interacting with businesses through text message – is now commonplace. Text message review collection helps you collect almost 2X more ratings and reviews by sending requests where your customers are constantly checking. Everyone wins with higher quantities of ratings and reviews flowing in. Shoppers get more of the review volume and recency they crave for finalizing their purchasing decisions and you get more UGC to inform strategic business decisions and boost sales to new all-time highs.
Answer customer questions
Be a part of the conversation with Connections
Show your customers some love by responding to their reviews and questions. Bazaarvoice Connections gives you the chance to join the conversation both on your own site and at retailers. Giving you the opportunity to turn even bad reviews into positive experiences that instill shopper confidence. And it’s as easy as logging into our portal, where you can track and manage your questions and reviews across the entire Bazaarvoice Network. You choose how and when to get notified, so you can respond to potential buyers in the moments that matter.
Increase online sales
Respond to reviews at-scale
Download our e-book
Harnessing the power of customer voice to drive growth
Consumers trust online reviews as much as a personal recommendation. The voice of the consumer has grown powerful enough to shape the voice of your brand. It’s time to adapt and let consumers lead the conversation. Don’t talk at customers, talk with them. Figure out how with our e-book, and drive unparalleled growth.
UGC allows KidKraft to get insight into the customer journey and continuously improve their product line.
KidKraft has 100% review coverage on retail sites as a result of syndication
Reviews and what real consumers are saying, that is your brand and can make or break you in a lot of ways.
Petmate and its brands empower shoppers to buy with confidence by collecting and displaying UGC on its own sites and in the retail channel.
Petmate has syndicated more than 8,500 reviews across more than 50 retailers in the Bazaarvoice Network
Whether visiting our sites or retail sites, we want shoppers to make well-informed decisions and be happy with their purchase. Capturing and sharing customer sentiment through UGC plays an influential role in helping them choose which products to buy.
Get in touch to find out which solutions will make the most impact for your business. Our helpful sales team can answer your questions and talk about everything from set up to ROI.Book a call