Package Descriptions

Updated: March 17, 2021

Collect, Display, and Receive

Starter

In a Starter Package, a retailer looking to Collect, Display and Receive CGC (ratings & reviews, Q&A, visual content) has access to Bazaarvoice’s out-of-the-box Collection and Display templates. Starter package includes the ability to Receive reviews from brands in the Bazaarvoice Network as well as respond to reviews & questions on their own site. The Starter package comes with standard implementation, moderation, and automated reporting enabled through their own client dashboard.

Professional

A retailer selecting the Professional package, looking to Collect, Display and Receive CGC (ratings & reviews, Q&A, visual content), has access to Bazaarvoice’s out-of-the-box Collection and Display standard or industry best-practice templates. The Professional package allows retailers the ability to Receive reviews from brands in the Bazaarvoice Network as well as respond to reviews & questions on their own site. The Professional package comes with implementation, SEO, and moderation. Moderation guidelines and account management services can be tailored to industry best practices. In addition to the dashboard and automated reporting, the Professional package enables deeper Insights reporting.

Enterprise

The Enterprise package allows a retailer to customize their Collection and Display of CGC (ratings & reviews, Q&A, visual content), as well as receive content from brands in the Bazaarvoice Network. In addition to the standard and industry-best practice templates, Enterprise clients have full API access and the ability to customize the collection and display of content, including the use of Bazaarvoice’s new Review Highlight feature. Enterprise brands and retailers can respond to reviews and questions on their own site, both through the platform or through the API. Included in the Enterprise package are moderation, implementation, fully customizable moderation guidelines, and a fully custom account management plan. In addition to the dashboard, automated reporting, and deep insights reporting, Enterprise brands and retailers have access to custom reporting such as custom competitive or third party data analysis.

The following table identifies the features and functionality included in the Visual and Social service packages of Collect Display Receive (Starter/Pro/Enterprise)

Collect and Display

Starter

In a Starter Package, a brand or retailer looking to Collect and Display CGC (ratings & reviews, Q&A, visual content) has access to Bazaarvoice’s out-of-the-box Collection and Display templates and has the ability to Respond to reviews & questions on their own site. The Starter package comes with standard implementation, moderation, and automated reporting enabled through their own client dashboard.

Professional

A brand or retailer selecting the Professional package, looking to Collect and Display CGC (ratings & reviews, Q&A, visual content), has access to Bazaarvoice’s out-of-the-box Collection and Display templates and has the ability to Respond to reviews & questions on their own site. In addition to the standardized templates, a brand can also select a template built from their own industry’s best practice. This package comes with implementation, SEO, and moderation. Moderation guidelines and account management services can be tailored to industry best practices. In addition to the dashboard and automated reporting, the Professional package enables deeper Insights reporting.

Enterprise

The Enterprise package allows a brand or retailer to customize their Collection and Display of CGC (ratings & reviews, Q&A, visual content). In addition to the standard and industry-best practice templates, Enterprise clients have full API access and the ability to customize the collection and display of content, including the use of Bazaarvoice’s new Review Highlight feature. Enterprise brands and retailers can respond to reviews and questions on their own site, both through the platform or through the API. Included in the Enterprise package are moderation, implementation, fully customizable moderation guidelines, and a fully custom account management plan. In addition to the dashboard, automated reporting, and deep insights reporting, Enterprise brands and retailers have access to custom reporting such as custom competitive or third party data analysis.

The following table identifies the features and functionality included in the Visual and Social service packages of Collect Display (Starter/Pro/Enterprise)

Collect and Distribute

Starter

Allows clients to accelerate review collecting by using Content Acquisition Service products including (Tryit, Custom Voxbox, Coop Voxbox, Source Products) and distribute that content to 1 retailer on the Bazaarvoice Network for as long as the retailer allows, and measure basic insights. Content is owned by the client with a maximum of 1 export.

Professional (Single Retailer)

Allows clients to accelerate review collecting by using Content Acquisition Service products including (Tryit, Custom Voxbox, Coop Voxbox, Source Products).  It also allows clients to send non-customizable emails. The content collected may be distributed to one retailer on the Bazaarvoice Network for as long as the retailer allows. Clients can measure basic review insights. Content is owned by the client, with unlimited exports.

Professional (Full Network)

Allows clients to accelerate review collecting by using Content Acquisition Service products including (Tryit, Custom Voxbox, Coop Voxbox, Source Products).  It also allows clients to send non-customizable emails. The content collected may be distributed to all retailers on the Bazaarvoice Network for as long as the retailer allows. Clients can measure basic review insights. Content is owned by the client, with unlimited exports.

Enterprise (Single Retailer)

Allows clients to accelerate review collecting by using Content Acquisition Service products including (Tryit, Custom Voxbox, Coop Voxbox, Source Products).  It also allows clients to send non-customizable emails. The content collected may be distributed to one retailer on the Bazaarvoice Network for as long as the retailer allows. Clients can measure advanced review insights. Content is owned by the client, with unlimited exports.

Enterprise (Full Network)

Allows clients to accelerate review collecting by using Content Acquisition Service products including (Tryit, Custom Voxbox, Coop Voxbox, Source Products).  It also allows clients to send non-customizable emails. The content collected may be distributed to all retailers on the Bazaarvoice Network for as long as the retailer allows. Clients can measure advanced review insights. Content is owned by the client with unlimited exports.

The following table identifies the features and functionality included in the Visual and Social service packages of Collect Distribute (Starter/Pro/Enterprise)

Collect, Display, and Distribute

Starter

In a Starter Package, a brand looking to Collect, Display, and Distribute CGC (ratings & reviews, Q&A, visual content) has access to Bazaarvoice’s out-of-the-box Collection and Display templates. Starter brands have the ability to Syndicate to One Retailer or All of the Bazaarvoice Network of Retailers and Respond to reviews & questions on their own site.

Professional

A brand selecting the Professional package, looking to Collect, Display, and Distribute CGC (ratings & reviews, Q&A, visual content), has access to Bazaarvoice’s out-of-the-box Collection and Display templates. Professional brands have the ability to Syndicate to One Retailer or All of Bazaarvoice Network of Retailers and Respond to reviews & questions on their own site. In addition to the standardized templates, a brand can also select a template built from their own industry’s best practice. This package comes with implementation, SEO, and moderation. Moderation guidelines and account management services can be tailored to industry best practices. In addition to the dashboard and automated reporting, the Professional package enables deeper Insights reporting.

Enterprise

The Enterprise package allows a brand to customize their Collection, Display and Distribution of CGC (ratings & reviews, Q&A, visual content). In addition to the standard and industry-best practice templates, Enterprise clients have full API access and the ability to customize the collection and display of content, including the use of Bazaarvoice’s new Review Highlight feature. Enterprise brands have the ability to Syndicate to One Retailer or All of Bazaarvoice Network of Retailers and can Respond to reviews and questions on their own site, both through the platform or through the API. Included in the Enterprise package are moderation, implementation, fully customizable moderation guidelines, and a fully custom account management plan. In addition to the dashboard, automated reporting, and deep insights reporting, Enterprise brands have access to custom reporting such as custom competitive or third party data analysis.

The following table identifies the features and functionality included in the Visual and Social service packages of Collect Display Distribute (Starter/Pro/Enterprise)

Additional Products

Product Ratings and Reviews (PRR)

A Bazaarvoice hosted web application providing services to help client collect and display consumer content. Client may purchase a suite of services to help such as ratings & reviews, questions & answers and responsive design. Products Ratings & Reviews includes the following capabilities (defined below): Portal, Post Interaction Email (PIE), Email Notifications (Social Alerts), Syndication, Photo/Video Upload, Bazaarvoice Analytics, and Web Analytics Integration.

Social Package Starter 

The social package (starter) allows a brand to schedule content to publish to Instagram, Facebook, and Pinterest. It also includes analytics to track social performance, the tracking of hashtags, and revenue Insights via Google Analytics connection,  Publishing also includes the “LiketoBuy” feature as described in the service description.

Social Package Pro

The social package (starter) allows a brand to schedule content to publish to Instagram, Facebook, and Pinterest, and track performance in an analytics dashboard. Publishing also includes the “LiketoBuy” feature as described in the service description.  This package includes limited competitor tracking and Instagram influencer tracking.

Legacy Curalate Packages

Social Commerce Essentials

The social package (starter) allows a brand to schedule content to publish to Instagram, Facebook, and Pinterest. It also includes analytics to track social performance, the tracking of hashtags, and revenue Insights via Google Analytics connection,  

This package also includes the features Like2Buy – Instagram “Link in Bio” solution with email capture, InstaShop – Onsite Shoppable Instagram gallery, Product Catalog integration, and a Google feed or Shopify API formats 1 locale.

Social Commerce Plus

The social package (starter) allows a brand to schedule content to publish to Instagram, Facebook, and Pinterest. It also includes analytics to track social performance, the tracking of hashtags, and revenue Insights via Google Analytics connection,  Publishing also includes the “LiketoBuy” feature as described in the service description. 

This package also includes the features Like2Buy – Instagram “Link in Bio” solution with email capture and a custom banner,  InstaShop – Onsite Shoppable Instagram gallery, Reveal – Shoppable image embed for blog or site, Showroom – Curalate hosted dynamic landing page for any channel, Galleries – Embeddable onsite shoppable experiences (Includes support for homepage, community, campaign, category, and product pages), Product Catalog integration (Google feed or Shopify API formats 2 locales).

Social Commerce Pro

The social package (starter) allows a brand to schedule content to publish to Instagram, Facebook, and Pinterest. It also includes analytics to track social performance, the tracking of hashtags, and revenue Insights via Google Analytics connection,  Publishing also includes the “LiketoBuy” feature as described in the service description. 

This package also includes the features Like2Buy – Instagram “Link in Bio” solution with email capture and a custom banner. This package of Like2Buy includes ESP Integration. Support for Salesforce, Listrak, Sailthru, Adobe, Mailchimp, and Zeta. Social Commerce Pro also includes InstaShop – Onsite Shoppable Instagram gallery, Reveal – Shoppable image embed for blog or site, Showroom – Curalate hosted dynamic landing page for any channel, Galleries – Embeddable onsite shoppable experiences (Includes support for homepage, community, campaign, category, and product pages), Advance Galleries features: Recommendations, Reviews (Star Rating) integration, and Curalens, Product Catalog integration (Google feed, Shopify, Magento, or Demandware formats 3 locales).

Legacy Collect Distribute Package

Renewable only products as of June 2020

Starter

In a Starter package, a brand looking to Collect and Distribute ratings & reviews can do so via product Sampling into the Bazaarvoice TryIt Community. Starter brands have the ability to Syndicate to one retailer for a one-time fee (TryIt Sampling Single Retailer) or all of the Bazaarvoice Network of Retailers for a recurring, annual fee (Starter – Full Network). Content for TryIt Sampling Single Retailer is Syndicated for as long as Bazaarvoice does business with said retailer and content for Starter – Full Network is Syndicated for the duration of the contract period and is owned by the brand. The Starter package comes with standard implementation, moderation, and email/chat support as well as standard reporting enabled through the Sampling Dashboard.

Professional

A brand selecting the Professional package, looking to Collect and Distribute ratings & reviews, has access to Bazaarvoice’s industry best practice collection templates for Post-Interaction Email and Social Sharing. Professional brands have the ability to Syndicate to the Bazaarvoice Network of Retailers for a recurring, annual fee. Content for Professional is Syndicated for the duration of the contract period and is owned by the brand. The Professional package comes with standard implementation, moderation, and email/chat support as well as enhanced CGC health reporting enabled through the Brand Activation Dashboard.

Enterprise

The Enterprise package allows a brand to customize their Collection and Distribution of ratings & reviews and Q&A. Enterprise brands have the ability to Syndicate to One Retailer or the Full Bazaarvoice Network of Retailers and can Respond to reviews and questions at retail for a recurring, annual fee. Content for Enterprise is Syndicated for the duration of the contract period and owned by the brand. Included in the Enterprise package are moderation, implementation, fully customizable moderation guidelines, and a fully custom account management plan including premium support and access to a dedicated Client Success Director. Brand response software is also inclusive of this tier. Enterprise brands have access to the Bazaarvoice workbench and are granted a one-time data import and unlimited data exports.