Harness authentic product reviews

Amplify the voice of your customer with Ratings & Reviews

User-generated content (UGC) is your most important asset. Why? Because customers who interact with UGC are 2x as likely to convert. Collect authentic ratings, reviews, and product photos with our Ratings & Reviews tools. Your product pages and your bottom line will thank you.

Optimize your PDP with Ratings & Reviews

Deliver smarter, informed shopping experiences

Reviews matter. It’s a fact. We give you the tools and technology to manage ratings and reviews at scale. Easily collect authentic UGC by providing a seamless content collection experience for your customers. Then turn around and display this valuable content in a way that inspires fast and confident purchases. We’ll ensure the most compelling UGC is front and center with a photo-first, lightning-fast, and mobile-responsive display technology that’s built for SEO. Your products are discovered and championed. Conversion accelerates. Product flies off the shelf. And you crush your numbers.

Optimize your PDP

Help shoppers make fast and confident purchasing decisions

Shoppers trust reviews to validate their purchases, but they don’t have time to read thousands of reviews. Review Highlights helps shoppers find what they need quickly – separating review features into pros and cons with natural language processing and state-of-the-art, industry-specific sentiment analysis. Results from this feature show a 3.6% increase in conversion rate and an 11.9% increase in engagement rate. Help shoppers make fast and confident purchasing decisions with Review Highlights.

10x increase in reviews with multi-product submission forms

Smarter, better post-purchase emails. With our multi-product submission form, you can collect reviews on everything your shoppers purchased, rather than requiring a separate review form for each product. Shoppers are able to submit ratings, reviews, questions, photos, and videos. Experience a 10x increase in reviews, improved coverage, and higher submission and conversion rates.

Prioritize your site performance and experience

Our reviews display technology screams high performance. Speed, flexibility, and accessibility is what you can expect. We’ve taken the highest standards for web page design and bundled them into a binge-worthy experience on your product page that leaves your shoppers consuming reviews as if they were binge-watching their favorite show on Netflix.

Insights & Reports

Reviews provide a wealth of information for your business. So we provide the robust reporting tools you need to uncover key insights without having to dig around for them. Our industry-leading reporting and analytics suite can tell you everything from the sales impact of your UGC to identifying opportunities for product innovation. We’ll monitor sentiment and show you simple word clouds to instantly highlight any info you may need to add to your messaging. Giving you the tools you need to grow along with your customers’ needs.

Syndicate reviews at scale

Amplify your reach with the world’s largest network

For Brands

Amplify your reviews across more products, on more retail sites, where more than a billion people shop each month. The Bazaarvoice Network sees 20x more shopper traffic than other networks. You can syndicate your UGC across our network of 1,750+ world-leading retailers. Reach more customers everywhere they shop and give them the inspiration to choose you over the competition. From rising the ranks in category search to strengthening your retail partnerships, the Bazaarvoice Network is the foundation you need to win at retail. More retailers. More reviews. More value.

For Retailers

Activate your vendor community to collect moderated, authentic content and syndicate it to your site. Giving your customers the information they need to make confident purchase decisions. Access powerful user-generated content from 12,000+ brands. We’ll match this high-quality content with the products on your site with the help of artificial intelligence, to boost your review volumes and ultimately, your sales. With a proven track record, best-in-class technology, and global network, it’s no wonder retailers choose Bazaarvoice 6-1 over our nearest competitor. More experience. More trust. More brands.

Be there in moments that matter

Be there to help your customers wherever they shop. Get the tools to manage and respond to reviews and questions on retailer sites, as well as your own channels.

The biggest review syndication network

Access a pool of moderated, authentic UGC from over 11,500+ brands in the Bazaarvoice Network. Syndicate all that high quality UGC across your retail site.

Email review collection

Star of the inbox

Email review collection is the biggest driver of UGC program success. These evergreen, automated emails invite customers to review products they’ve purchased and account for up to 70% of review volume. No one does email review collection like Bazaarvoice. When our customers turn on our In-Mail and Multi-Product Submission features, review volume increases up to 8x. Eliminate barriers to review submission, drive review volume and product coverage, and improve user experience.

Text message review collection

Ask for product feedback like a friend

What was once a trend – consumers interacting with businesses through text message – is now commonplace. Text message review collection helps you collect almost 2X more ratings and reviews by sending requests where your customers are constantly checking. Everyone wins with higher quantities of ratings and reviews flowing in. Shoppers get more of the review volume and recency they crave for finalizing their purchasing decisions and you get more UGC to inform strategic business decisions and boost sales to new all-time highs.

Answer customer questions

Be a part of the conversation with Connections

Show your customers some love by responding to their reviews and questions. Bazaarvoice Connections gives you the chance to join the conversation both on your own site and at retailers. Giving you the opportunity to turn even bad reviews into positive experiences that instill shopper confidence. And it’s as easy as logging into our portal, where you can track and manage your questions and reviews across the entire Bazaarvoice Network. You choose how and when to get notified, so you can respond to potential buyers in the moments that matter.

Increase online sales

Intent to purchase doubles when shoppers see a brand’s response to a negative review. By responding to your customers, you can turn bad reviews into great experiences.

Actionable insights

Pull out critical information from reviews and use this to optimize your products and messaging. You’ll see return rates drop and support costs decline.

Respond to reviews at-scale

One portal to track and manage all your questions and reviews. Easily pass on the information your customers need in a few simple clicks.

Build Consumer Trust

Content strategies that grow and protect your brand

How can your brand build authenticity? We surveyed over 10,000 shoppers around the world to find out.

Get the e-book to learn:

  • The primary factors that contribute to a brand’s trustworthiness
  • The impact of losing trust on shoppers’ likelihood to purchase
  • Content shoppers trust most – and least
Get the e-book

Get started

Get in touch to find out which solutions will make the most impact for your business. Our helpful sales team can answer your questions and talk about everything from set up to ROI.

Book a call