Benefits to brands
Increase sales and loyalty by joining consumer conversations on retail sites in the Bazaarvoice network.
Answer consumer questions to increase sales
Conversion rates increase on average by 53% when shoppers read answers from brands. It’s like having a brand-trained sales rep in every digital aisle.
Respond to reviews to protect brand reputation and encourage advocates
Resolve any issues and show other shoppers you care about their experience. Up to 95% of dissatisfied buyers will buy a brand again if a complaint is resolved quickly.
Monitor your retail channel to gain insights
Stay connected to consumers in real time at retail sites in the Bazaarvoice Shopper Network where your products are sold, through one simple portal.
Build an authoritative, expert brand image
Connections tags each brand answer or response to reviews with the brand logo – adding credibility to responses and painting a helpful brand image.
Start answering customer questions at participating retail sites -- for free.Sign up now for free
Featured case study
- Homax enhances brand reputation with consumers and retail partners
- Homax connected directly with customers across retail partner sites to provide excellent customer care to end users and trade partners alike, while using insights gained to improve messaging and brand experience on the retailer’s site.
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Featured case study
- Sleep Revolution leverages insights gained from shopper questions on retail partner sites
- Sleep Revolution sought to engage in more meaningful, relevant, and mutually beneficial conversations with millions of customers across the globe. Harnessing the customer voice resulted in increased sales, decreased support costs, invaluable insights and a brand new product line.
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Benefits to retailers
Bring credible brand voices onto your site – giving shoppers that last bit of information they need before buying.
Boost natural search traffic
Frequent, fresh content in the form of answers and review responses from brands lifts your product pages’ position in search engine results.
Increase sales and decrease return rates
When brand reps remove information gaps, set expectations, and correct misperceptions, people buy confidently.
Create an engaging, preferred shopping experience at scale
Without adding a single team member or cost. Let brand reps guide customers and sell their products on your site for you.
We can make Connections available to vendors on your site.Request a demo
Hear what our clients are saying about Bazaarvoice Connections.
“Connections gives us the opportunity to have one-to-one interactions with our customers all the way to point of sale and beyond – and we relish that.”
Sten Hallock, Senior Manager, Online Marketing, SamsungWatch the video
How it works
It's easy to join in the conversation with consumers.
1. Shopper asks a question or writes a review on a retailer website
2. Brand provides authoritative response to customer questions and reviews from our dynamic portal interface
3. Shopper is alerted of brand response and is able to make informed purchase decisions
4. Personalized interactions are displayed and become essential resource for future shoppersSign up now for free
Proof of ROI
Get quick reference to data demonstrating the value of Bazaarvoice solutions in real business scenarios.