Bazaar Voice

Research and insight

Bazaarvoice is a leader where social meets commerce. Check here for hard-hitting consumer research and insights, and join the discussion about social commerce strategy.

Featured Webinar
Let them talk: Using social media to turn customers into outspoken advocates
Wednesday May, 22 | 2 PM CDT
This webinar explores how financial services brands are building consumer trust and loyalty through social media that shares the authentic voice of the customer. 
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Featured Resources
White paper
Social meets financial: How customer conversations drive acquisition, retention, and innovation
When financial institutions capture the authentic voice of the customer, they acquire new customers more efficiently, gain loyalty, and head off shopping events.
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The Conversation Index
Volume 5: How social data helps businesses perform better
Go beyond the chatter. Twitter, search, and user-generated content create a huge amount of data. We dig in to illustrate what really matters to brands.
The Conversation Index archive >

Social commerce statistics

Social networks remain the top destination online. 60% of people who use 3 or more digital means of researching products learned about a Retailer through a FB or Twitter post.

"Social Media Report", Nielsen, October, 2011

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The Conversation Index »
As an insider in the conversation between shoppers, retailers and brands, we gather valuable insights you can use.
White papers »
We stay ahead of the curve in social commerce strategy, researching topics that matter and sharing them here.
Social commerce statistics »
Compiled by our own researchers and analysts, this is the most comprehensive list of social commerce stats around.

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