Research and insight
Bazaarvoice is a leader where social meets commerce. Check here for hard-hitting consumer research and insights, and join the discussion about social commerce strategy.
From our blog
- Social Meets Retail Banking: How customer conversations drive acquisition, retention, and innovation
- Banks that embrace social opportunities deepen relationships with customers and drive business.
The Conversation Index
- Volume 7: How consumer conversations change with global shopping seasons
- In this edition of The Conversation Index, we dive into some annual global shopping trends to see how customer conversations ebb and flow with the seasons.
Social commerce statistics
CPG’s NPS is 65%, with 78% promoters and 14% detractors. Ninety percent of reviewers in this category input NPS.
"The Connected Economy: Insights from the network ", Bazaarvoice, November, 2013See all social commerce statistics »
- The Conversation Index »
- As an insider in the conversation between shoppers, retailers and brands, we gather valuable insights you can use.
- White papers »
- We stay ahead of the curve in social commerce strategy, researching topics that matter and sharing them here.
- Social commerce statistics »
- Compiled by our own researchers and analysts, this is the most comprehensive list of social commerce stats around.
- Video gallery »
- View our library of social commerce strategy videos. Explore the gallery by theme, topic, person or company.