Portal is your one-stop-shop for managing your Ratings & Reviews UGC programs, catalog, and reports. With new features —previously only found in Workbench—Portal gives you even more functionality to help streamline your workflows and power performance. To prepare for the Workbench Retirement on July 31, 2025, we’ve added new features to Portal to ensure a smooth migration and enhance the overall Portal experience.
Let’s recap what we’ve done so far…
To make sure you continue to benefit from all we have to offer, we’ve added the following new features to the Bazaarvoice Portal ahead of the Workbench retirement:
| Workbench feature | New home in portal | Description |
| Q&A Dashboard | Insights | We moved the Q&A Content Dashboard and Q&A Executive Summary into Portal. Track your question and answer volumes, average response times, and helpful answers all from one dashboard in Portal. The |
| Manage Families | Product Catalog | View and modify your product families within Portal. Share native UGC between multiple products within your catalog. |
| Validate Product Feed | Product Catalog | View your recent product feed imports. Within the Portal Validate Product Feed experience you can view any errors or warnings associated with your feed, as well as view details of Incomplete Feeds. |
| Questions & Answers | Manage Content | You can respond to consumer questions using Portal. No more switching between Workbench and Portal. |
| Enhanced Security | Custom Reports | To protect data that is collected for your reports, we implemented security requirements. This helps to keep your data safe and identify who can receive and download reports based on the data included in the report, for example PII. |
| Analyst Reports | Custom Reports | We’ve enhanced the Custom Reports feature in Porta. You can create and manage your reports in Portal with more flexibility and customization available using Custom Reports. |
| Recurring Alerts | Custom Reports | To replace the recurring alerts feature in Workbench, we’ve introduced new Trends templates in Portal Reports. Now, you can easily track and receive reports on key trends in Ratings & Reviews and Questions & Answers. |
| Event-triggered Alerts | Manage Content | Easily manage (create, view, edit, unsubscribe, or delete) all your alerts in one place by going to Settings > Manage Alerts. |
| Migrate reviews | Manage Content | Easily move reviews to the right product with the Migrate Content feature—fix misassigned reviews and keep feedback linked, even when product IDs change. |
| Migrate questions | Manage Content | Move questions to the right product with the Migrate Content feature—fix misassigned questions and keep feedback linked, even when product IDs change. |
| Contributors | Manage Content | View, create, and edit contributors all from within Portal! Contributor Management is now available from within Ratings & Reviews and Questions & Answers. |
To ensure a smooth transition, we’ve also migrated reports and alerts from Workbench into Portal and we’ve created FAQs to help you understand the migrations. To learn more, refer to:
What can you expect when Workbench is retired?
When we officially retire Workbench:
- We’ll update the monthly newsletter to let you know the retirement is complete.
- You can no longer access Workbench from Portal.
- You can make the most of all our features from within one modern Portal!
Important things to consider:
- If you have access to PII in Workbench, we have replicated your permissions in Portal.
- The email address that you received alerts from has now changed to noreply@bazaarvoice.com.
- The email address that you received reports from has now changed to clientcare@bazaarvoice.com.
What do you need to do before the Workbench retirement on July 31, 2025?
To prepare for retirement, we’ve created Portal accounts for all Workbench users. Any users that don’t have an active Portal account will have received an email to activate their new account. Please activate this account ahead of retirement to ensure you can continue to access your data.
Note: The activation link is only valid for seven days from the date it is delivered. If you need a new activation link, contact your Account Administrator or raise a support case.
In the meantime, we recommend that you make the most of our Knowledge Base and video resources and start using Portal to start to get familiar with your new application!
Workbench Retirement training videos
What’s next?
From May until July, we will be hosting monthly office hours. To stay up to date with the retirement, register here. From July onwards, if you have any questions about using Portal, we encourage you to visit our Knowledge Base or raise a support ticket via the Portal if you have any issues.
All feedback about your new one-stop Portal is welcome! Please feel free to share this with your Client Success Manager.