Infographic
Based on insights from our network of brand and retailer websites, here are the consumer trends and shopping habits to watch to capitalize on the busy back-to-school shopping season.
Webinar
Did you know that once a consumer loses trust in a brand, 82% said they would avoid using the brand again? Building and protecting consumer trust is essential for success in today’s marketplace. Both brands and retailers need to understand what threatens it, and how they can deploy strategies to protect it.
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The 2020 Shopper Experience Index covers our latest research focused on consumer preferences and shopping activity. Since the onset of COVID-19, we have been closely monitoring shopping activity across 6,200+ websites in our network to uncover its impact on consumer shopping behavior. The trends we’ve identified are even more relevant in today’s climate, and some of them have even accelerated.
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The state of commerce is currently undergoing rapid transformation, and the future will be centered around human connection.
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