Webinar
Navigating the new era of marketing with Bazaarvoice and PepsiCo
How to drive growth with innovation, creativity and technology
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E-book
The insight and advice you need to handle critical customer comments.
No matter how hard you work to deliver a 5-star customer experience, 1-star reviews happen. Sometimes it’s warranted, and sometimes it isn’t. Regardless of whether you agree with the negative feedback or not, you still have to respond to it in a genuine, timely manner.
And how you choose to respond to their criticism speaks volumes about your brand values. The wrong reply can come across as combative or defensive and even do more harm than the original review or social media post. But the right reply can make a huge difference for your business, both for current and future customers.
Download this e-book to learn:
Webinar
How to drive growth with innovation, creativity and technology
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E-book
Learn how to define and measure social commerce ROI. Track the impact of every piece of social content — straight to revenue.
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E-book
Learn why brands are turning to creator marketing to generate higher converting, more engaging shopping experiences. See the latest creator research.
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