Summary
When you get a review, it’s important to listen. Positive feedback lets you know what your business is doing well, and negative feedback offers you opportunities to build a stronger product, customer experience, marketing approach, or all three. But ultimately, it lets you rebuild relationships with current customers and build relationships with new customers.
Negative reviews also play a part in future customers’ purchase decisions. They can actually increase conversion on the PDP. And, 70% of dissatisfied customers say they will do business with a company again if their complaint is resolved.
So join us for our next webinar to dig in and learn:
- The 8 golden rules for responding to negative feedback
- Ways to enable your customer support team to respond
- How to prioritize responding to feedback
