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How to respond to negative reviews like a pro
Shoppers have endless choices at the tips of their fingers. And they’re quicker to judge than to click ‘add to cart.' Once you’ve caught a shopper’s attention and turned them into a customer, it’s important that you keep them coming back. Case and point? Reviews.
When you get a review, it’s important to listen. Positive feedback lets you know what your business is doing well, and negative feedback offers you opportunities to build a stronger product, customer experience, marketing approach, or all three. But ultimately, it lets you rebuild relationships with current customers and build relationships with new customers.
Negative reviews also play a part in future customers’ purchase decisions. They can actually increase conversion on the PDP. And, 70% of dissatisfied customers say they will do business with a company again if their complaint is resolved.
So join us for our next webinar to dig in and learn:
- The 8 golden rules for responding to negative feedback
- Ways to enable your customer support team to respond
- How to prioritize responding to feedback
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