8 ways to respond to negative reviews and online feedback

Duration -
  • Summary

    Almost 90% of reviewers who have left a negative review expect a response from the brand. Whether it’s a public reply, an offer for a future discount, or a private, offline discussion, shoppers want to know their feedback is taken seriously and that they’re valued by the brands they’re supporting.

    During this webinar, you’ll learn:

    • The 8 golden rules for responding to negative feedback
    • Ways to enable your customer support team to respond
    • How to prioritize feedback to respond to positive reviews