Summary
Today’s shoppers are demanding like never before. They bounce between channels, online and offline, looking for authentic engagement, not only with brands, but with other customers. When shoppers place more trust in their peers than in brands, and are moving at the speed of light, it’s easy to get left behind by their sky-high expectations.
Bazaarvoice Network has brought together the data from consumers and retail brands which is key understanding what today’s shopper wants and to meet them where they are, on any channel. The result? A detailed view of what shoppers are demanding, and how marketers are succeeding in meeting those expectations.
You’ll learn:
- Key findings from the latest Shopper Experience Index
- Where to allocate resources to better meet and exceed customer expectations
- Examples of how the world’s largest brands leverage these findings to increase shopper satisfaction and conversion
