Shopper Experience Index

To get a detailed global view into how consumers connect with brands and retailers, we:

• Surveyed over 5,500 consumers from around the world
• Gathered shopping behavior data from more than six million Influenster community members
• Analyzed more than one billion monthly shoppers’ data across the Bazaarvoice Network

During this webinar, we share 4 key takeaways: 

• Consumer trust is nuanced and not binary
• Consumers control the future of the product page
• Customer feedback is everywhere – learn and grow with them
• Convenience and cost are top of mind for shoppers – as is brand trust

Our presenter, Joe Rohrlich CRO of Bazaarvoice, shared his perspective on what’s happening on a global scale.