Webinar

Shopper Experience Index

The 2020 Shopper Experience Index covers our latest research focused on consumer preferences and shopping activity. Since the onset of COVID-19, we have been closely monitoring shopping activity across 6,200+ websites in our network to uncover its impact on consumer shopping behavior. The trends we’ve identified are even more relevant in today’s climate, and some of them have even accelerated.

To get a detailed global view into how consumers connect with brands and retailers, we:

  • Surveyed over 5,500 consumers from around the world
  • Gathered shopping behavior data from more than six million Influenster community members
  • Analyzed more than one billion monthly shoppers’ data across the Bazaarvoice Network

During this webinar, we share 4 key takeaways: 

  • Consumer trust is nuanced and not binary
  • Consumers control the future of the product page
  • Customer feedback is everywhere – learn and grow with them
  • Convenience and cost are top of mind for shoppers – as is brand trust

Our presenter, Joe Rohrlich CRO of Bazaarvoice, shared his perspective on what’s happening on a global scale.

Watch the Webinar
All fields required

Related resources

All resources

Webinar

How to grow and protect consumer trust

Did you know that once a consumer loses trust in a brand, 82% said they would avoid using the brand again? Building and protecting consumer trust is essential for success in today’s marketplace. Both brands and retailers need to understand what threatens it, and how they can deploy strategies to protect it.

Read more

E-book

Shopper Experience Index

The state of commerce is currently undergoing rapid transformation, and the future will be centered around human connection.

Read more

Webinar

COVID-19: Driving Permanent Change for Brands and Retailers

COVID-19 has had a dramatic impact on ‘what’ consumers are shopping for and ‘how’ they are shopping.

Read more