Shopper Experience Index

Duration -
  • Summary

    To get a detailed global view into how consumers connect with brands and retailers, we:

    • Surveyed over 5,500 consumers from around the world
    • Gathered shopping behavior data from more than six million Influenster community members
    • Analyzed more than one billion monthly shoppers’ data across the Bazaarvoice Network

    During this webinar, we share 4 key takeaways: 

    • Consumer trust is nuanced and not binary
    • Consumers control the future of the product page
    • Customer feedback is everywhere – learn and grow with them
    • Convenience and cost are top of mind for shoppers – as is brand trust

    Our presenter, Joe Rohrlich CRO of Bazaarvoice, shared his perspective on what’s happening on a global scale.