Strategic trusted partner
We’re more than a powerful content engine
We’re proud of our technology. But it takes more than software to build a successful user-generated content (UGC) program. Our UGC experts help you succeed – from moderation services and 24/7 global support, to dedicated Client Success Directors, and managed services. Our people are UGC experts and customer success fanatics.
Your personal champion
Client Success Directors
The success of our clients is how we measure our success. Our Client Success team does everything we can to make that happen.
At Bazaarvoice, our Client Success team is 6x larger than the next largest provider. We’re a partner for your business, not a vendor. Our Client Success Directors work with you to get the results you want. We understand the needs of your business, develop custom strategies, and share our incredible level of expertise and guidance every step of the way.
Peace of mind
Content integrity and security
Authenticity matters. To us, to our brands, to our retailers, and definitely to your shoppers. All of our reviews are screened for authenticity using the industry’s most stringent fraud prevention platforms and the largest moderation team of native speakers across 38 languages. We don’t stop there. We lead the industry with a robust program to protect your brand from fraud and spam. Comprehensive accessibility standards, two layers of fraud prevention technology, and advanced natural language processing technology to review all content are just the start.
Exceptional service and support
Our customer satisfaction levels consistently beat industry standards—and that’s how we intend to keep it. With a personal launch team, 24/7 global support, and the option for white glove implementation and maintenance with managed services, we make sure you’re fully set up for success.
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Building your review collection strategy
Increasing review volume is important for your business for a number of reasons, including increased SEO benefits, increased revenue, and more.
UGC plays a critical role in Nestlé Canada’s relentless effort to serve customers and deliver continued growth.
Nestlé received more than 700 questions from consumers within three months of enabling Questions & Answers
Consumers do the talking for us. They speak, and we listen and take action.
Get in touch to find out which solutions will make the most impact for your business. Our helpful sales team can answer your questions and talk about everything from set up to ROI.Book a call