Strategic UGC experts

We’re more than a powerful content engine

We’re proud of our technology. But it takes more than software to build a successful user-generated content (UGC) program. Our UGC experts help you succeed – from moderation services and 24/7 global support, to dedicated Client Success Directors, and managed services. Our people are UGC experts and customer success fanatics.

Your personal champion

Client Success Directors

The success of our clients is how we measure our success. Our Client Success team does everything we can to make that happen.

At Bazaarvoice, our Client Success team is 6x larger than the next largest provider. We’re a partner for your business, not a vendor. Our Client Success Directors work with you to get the results you want. We understand the needs of your business, develop custom strategies, and share our incredible level of expertise and guidance every step of the way.

A day in the life of a Bazaarvoice CSD

Peace of mind

Content integrity and security

Authenticity matters. To us, to our brands, to our retailers, and definitely to your shoppers. All of our reviews are screened for authenticity using the industry’s most stringent fraud prevention platforms and the largest moderation team of native speakers across 38 languages. We don’t stop there. We lead the industry with a robust program to protect your brand from fraud and spam. Comprehensive accessibility standards, two layers of fraud prevention technology, and advanced natural language processing technology to review all content are just the start.

24/7 support

Exceptional service and support

Our customer satisfaction levels consistently beat industry standards—and that’s how we intend to keep it. With a personal launch team, 24/7 global support, and the option for white glove implementation and maintenance with managed services, we make sure you’re fully set up for success.

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Building your review collection strategy

Increasing review volume is important for your business for a number of reasons, including increased SEO benefits, increased revenue, and more.

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Get started

Get in touch to find out which solutions will make the most impact for your business. Our helpful sales team can answer your questions and talk about everything from set up to ROI.

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