Understand what your customers are really saying about your products
With Insights, spend less time sifting through data and more time interpreting and acting on customer feedback at scale.Get started
The health of your program – at a glance.
The Insights dashboard surfaces the most important data about your collection efforts, content coverage, common customer questions, and product performance, helping you focus your attention on what matter most to your business.
See how you measure up.
With data from the Bazaarvoice Network, we've removed the guesswork. Track performance over time and compare against industry benchmarks across key metrics, so you can understand and identify your biggest areas of strength and opportunity.
Customer sentiment, understood.
Using machine learning, Insights conducts positive and negative sentiment analysis on product quality, price, shipping, customer service, and more. Leverage what shoppers love and what needs improvement to inform your product development and marketing strategy.
Pivot with confidence –innovate faster.
Go one step further with data to act on. Insights provides recommendations to enhance your post-interaction emails, ramp up review collection, refresh your product page copy, build better products, hone marketing tactics, and more.
Increase in sales after using Insights from customers to improve features
The company had a rebirth. We now have a cult following in the quilting and sewing community, and people are fanatical about their Oliso irons.
Of all website sales were for cosmetics within six months of launch
Understanding our customers and their shopping behaviors based on early feedback helped inform changes to burtsbees.com that made it easier for cosmetics customers to find what they were looking for.
Decrease in calls to customer service just months after responding to customer reviews
Quality is a perception that’s influenced by experience. If a customer isn’t happy with their experience, they won’t perceive a product or brand as being a high quality investment.