Portal updates bring faster insights and smarter summaries

We’ve been hard at work making the Portal experience more intuitive, insightful, and globally accessible so you can manage your Ratings & Reviews program with less friction and more confidence. This latest set of updates helps you see performance clearly, understand shopper sentiment instantly, and get the data you need, faster than ever.

💻 Sleek program overview menu

We’ve completely overhauled the Portal experience with a sleek new Program OverviewOpens in new window tab. Clients are now greeted with five easy-to-read performance cards that provide a holistic snapshot of their program’s health. You can review key metrics at a glance or click into each area to explore deeper insights. It’s the new command center for your program!

📊Network insights

For clients leveraging our network capabilities, the dedicated syndication insightsOpens in new window area has been renamed from “Network Summary” to just "Network." This tab continues to be your central hub for understanding how you measure up at retailers across the Bazaarvoice Network.

🧠 Review summaries in Portal

AI-generated review summaries are now visible in Portal. This brings powerful sentiment analysis directly to your fingertips, helping you understand how customers feel about each product without reading hundreds of reviews. It’s a quick, intelligent snapshot of what’s driving satisfaction or friction.

Note: AI-generated review summariesOpens in new window are displayable to shoppers at the PDP level for clients who purchased our Advanced or Enterprise Display package.

🔗 Requested match summary

For Network clients using our newly released Self-Service Product Matching functionality, we’ve added a new requested match summary view. The enhanced UI makes it easy to assess the scale and impact of your matches, so you can see the reach and value of your syndication efforts at a glance.

⚡ Reports now available in 24 hours

Speed matters. Reporting data now refreshes every 24 hoursOpens in new window for our six most commonly utilized reports, cutting your wait time in half. Whether you’re checking in on key metrics or assessing key trends, you’ll always have the most up-to-date view of your program.

🌍 French and German reports

Global brands, rejoice! Reports are now available in French and German,Opens in new window making it easier than ever to share insights with your teams and stakeholders around the world. Simply toggle languages to view and export in your preferred format.

These updates reflect our ongoing commitment to making the Portal faster, smarter, and more intuitive, so you can focus on what matters most: building authentic connections between your brand and your shoppers.

And this is only the beginning. Stay tuned for more exciting Portal enhancements coming soon!