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Libera el potencial de tu marca con TikTok
Aprovecha el poder del contenido auténtico con el marketplace de UGC de TikTok. Encuentra contenido genuino generado por los usuarios para impulsar la interacción y generar confianza en TikTok.
Summary
When you get a review, it’s important to listen. Positive feedback lets you know what your business is doing well, and negative feedback offers you opportunities to build a stronger product, customer experience, marketing approach, or all three. But ultimately, it lets you rebuild relationships with current customers and build relationships with new customers.
Negative reviews also play a part in future customers’ purchase decisions. They can actually increase conversion on the PDP. And, 70% of dissatisfied customers say they will do business with a company again if their complaint is resolved.
So join us for our next webinar to dig in and learn:
The 8 golden rules for responding to negative feedback
Ways to enable your customer support team to respond
How to prioritize responding to feedback
