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Brands are now defined by what shoppers tell each other. Learn how to build an authentic community and master modern word-of-mouth marketing.
Portal is your one-stop-shop for managing your Ratings & Reviews UGC programs, catalog, and reports. With new features—previously only found in Workbench—Portal gives you even more functionality to help streamline your workflows and power performance. As we prepare for the Workbench Retirement on March 31, 2025, take advantage of these enhancements to stay ahead and maximize your impact.
Released so far
Analyst Reports and Enhanced Security
Analyst Reports has been added to the Custom Reports feature in Portal. Starting in January, reports that meet the migration criteria will begin migrating to Portal from Workbench.
To learn more about the migration and the new security enhancements, visit our Knowledge BaseOpens in new window!
Questions and Answers
No more switching between Workbench and Portal! You can now respond to consumer questions from within Portal. We’ve simplified workflows in the List and Detail views, making answering consumer questions faster and more efficient.
To learn more using Questions and Answers in Portal, visit our Questions and Answers Knowledge BaseOpens in new window!
Q&A Dashboard
Q&A Content Dashboard and Q&A Executive Summary are now one in Portal Insights. This gives you a unified location for your Q&A insights, where you can track question and answer volumes, average response times, and helpful answers.
To learn more about the Q&A dashboard, visit our Insights articleOpens in new window!
Manage Families
View and modify all your product data in one place, including product family configuration. You no longer need to open a different application to configure the more complex product families. The new Manage Families feature in the Portal offers feature parity with Workbench, so all Portal families can now be viewed and managed from within Portal.
To learn more about the Manage Families feature in Portal, visit our Product Families articleOpens in new window!
Validate Product Feed
Validating your product feed is now done automatically as part of your product feed import process. You can view any errors or warnings associated with your feed, as well as view details of Incomplete Feeds.
Read more about the Validate product feedOpens in new window feature.
But wait, there’s more!
Don’t miss these additional new features:
Instance navigator: We made it easier to navigate by removing unnecessary clicks.
Expanded file formats accepted: Upload .TXT files directly to the Monitoring Tool for transaction data uploads without converting to .XML.
Shopper details visible on mobile: Shoppers make more informed purchases by reading reviews from their peers.
What’s next?
Stay up to date with upcoming releases and see an overview of new functionality planned for Portal here. You’re also invited to join usOpens in new window every other Wednesday 10-11am CDT for an overview of new releases followed by a live Q&A.
