Blog
La découverte portée par la communauté, expliquée
Les marques sont désormais définies par ce que les acheteurs se disent entre eux. Découvrez comment bâtir une communauté authentique et maîtriser le marketing de bouche-à-oreille moderne.
Support Services
Maximize your productivity
Bazaarvoice Support Services deliver expert guidance to resolve issues fast, minimize downtime, and optimize your platform performance for maximum growth.
Expert support for your UGC strategy
Get the most out of your platform with health checks, moderation, API integration, and self-service resources that keep your program running efficiently.
Health Check and Audit
Future-proof your strategy
Dive deep into your current implementations with our Health Check and Audit services. Get actionable insights and recommendations, ensuring alignment with industry best practices and a future-proof strategy.
Moderation Support
Safeguard your UGC content
Protect the integrity of your user-generated content with our Moderation Support. Create a trustworthy environment by ensuring that only authentic voices are heard.
API Support
Integrate seamlessly with our API support
With API support, we empower developers to integrate our advanced solutions seamlessly. Our documentation, troubleshooting tools, and dedicated support ensure a smooth experience to leverage authentic customer voices effectively.
Support Community
Get expert guidance
The Bazaarvoice support community is a thriving hub for insights, troubleshooting, and post-implementation guidance. Our expert technicians resolve technical issues promptly, ensuring business continuity and minimizing downtime.
Bazaarvoice Knowledge Base
Benefit from our technicians’ cutting-edge knowledge
Our knowledge base is a comprehensive repository providing self-service solutions to common platform issues. These articles empower customers to find answers independently, reducing support needs and ensuring a smooth user experience.
Enterprise Support Commitments
1 hour
Response commitment for critical tickets at every tier
24/5
Support coverage hours included with Enterprise tier
25
Authorized support case submitters on the Enterprise tier
Continuer à explorer
Découvrez les stratégies, outils et technologies tournés vers l'avenir, conçus pour garder votre entreprise en avance face aux ruptures.
- Lire la suite
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Comment collecter des avis vidéo
Constituez une preuve sociale solide et dynamisez vos ventes en collectant des avis vidéo auprès de vos clients les plus satisfaits. Commencez dès aujourd'hui à transformer des témoignages authentiques en chiffre d'affaires.
Lire la suiteWebinaire
Perfectionner la lisibilité en un coup d'œil pour les rayons digitaux
Sur un marché dominé par le mobile, les marques sont invisibles si elles ne sont pas « lisibles en un coup d'œil ». Découvrez ce qu'il faut pour s'imposer sur les nouveaux rayons digitaux.
FAQs
Enterprise, if coverage outside one working day matters. Standard and Priority both run during business hours only. Enterprise is the single tier with 24/5 coverage and a named Technical Success Manager rather than a shared one. Critical tickets are answered within one hour on all three.
That is the Standard limit. Priority raises it to five authorized case submitters and Enterprise to 25. When more of your team needs to log cases directly instead of routing everything through two people, that ceiling is usually the reason to move tier.
On Enterprise, yes. API support and a developer advocate are Enterprise-only, alongside documentation and troubleshooting resources. Standard and Priority do not include them, so developer questions on those tiers go through the general support route instead.
Through the Health Check and Audit. It reviews your current implementation against industry best practice and returns actionable recommendations rather than a list of observations. It is aimed at setups that have drifted as the program and catalog have grown.
Premier was offered until August 2025 and is no longer sold. The page directs existing Premier customers to their support team with any questions about what the package covered.
Get started
Get in touch to find out which solutions will make the most impact for your business. Our helpful sales team can answer your questions and talk about everything from set up to ROI.