Walmart Canada grows review volume by 80%
Walmart Canada collects and syndicates brand partner content to its product pages with Bazaarvoice, increasing conversion and growing review volume by 80%.
Read the success storyBAZAARVOICE CLIENT SUCCESS
Turn shopper voices into value
An extension of your team with industry-leading expertise.
As strategic partners, we advise on full-funnel UGC strategy tailored to your business goals, helping you maximize content value and turn shopper insights into smarter, revenue-driving business decisions.
A UGCl strategy for growth
Work with user-generated content (UGC) experts who connect your goals, content, channels, and data, then strategize that knowledge into a clear, practical plan for growth.
DEDICATED PARTNERSHIP
A success plan built around your goals from day one
Your Client Success Manager learns your business, aligns the program to your priorities, and keeps teams moving toward shared goals. Regular check-ins turn strategy into accountable next steps.
FULL-FUNNEL STRATEGY
One connected plan across reviews, sampling, and social
Bring ratings & reviews, sampling, creator content, syndication, and social commerce into one program. Our strategists put the right content to work across site, social, and retail channels.
SOCIAL COMMERCE EXPERTS
Specialists who turn social content into commerce
Our expert strategists advise on creator and community UGC, rights, and shoppable experiences, helping you drive product discovery, inspire shoppers, and turn engagement directly into revenue.
MEASURABLE VALUE
Clear insights and ROI readouts for smarter decisions
Use executive-ready reporting to connect UGC activity with engagement, AI visibility, conversion, revenue, and growth. Business reviews surface wins, performance gaps, and the next best opportunities.
LEARNING ON DEMAND
Training, best practices, and expertise when you need it
Build skills through Bazaarvoice University, proven best practices, and on-demand guidance. Your teams can learn at their own pace while getting expert help for more complex program needs.
ADVOCACY AND ACCESS
A direct line to technical, product, and industry experts
Your Client Success team connects you with specialists across Bazaarvoice and represents your needs internally. Feedback reaches Product and Engineering, shaping solutions and innovation.
Trusted by commerce leaders
See Client Success strategy in action
See how brands and retailers pair Bazaarvoice solutions with expert guidance to strengthen content, improve performance, and grow.
Resources for every stage of development
Build product expertise, stay current on developer news, and find documentation for implementing and managing Bazaarvoice solutions.
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CLIENT LEARNING
Bazaarvoice University
Follow curated learning paths and courses that help Bazaarvoice clients get more value from their solutions.
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DEVELOPER NEWS
Bazaarvoice Developer Blog
Read technical perspectives, implementation guidance, API-focused articles, engineering stories, and news from Bazaarvoice developers and R&D teams.
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PRODUCT DOCUMENTATION
Bazaarvoice Knowledge Base
Search product documentation, setup guidance, release highlights, FAQs, troubleshooting resources, and best practices for Bazaarvoice products and workflows.
Client Success FAQs answered
The Bazaarvoice Client Success team connects your UGC program to business goals. We develop a success plan, coordinate expertise across solutions, review performance, recommend optimizations, manage risk, and turn ratings, reviews, sampling, and social content into sales.
Support depends on your products and service package, but may include onboarding, a dedicated Client Success Manager, strategic business reviews, technical and product expertise, on-demand services, training, and best practices. All clients receive access to Bazaarvoice University.
Eligible customers work with a dedicated Client Success Manager who learns their business, aligns the program to company goals, coordinates internal experts, and provides proactive recommendations. Team structure and service levels vary based on the solutions and agreement selected.
We know social UGC programs present unique challenges. Our dedicated team of CSMs specialize in social commerce and creator marketing aspects of UGC programs. They work with marketing, social, ecommerce, and brand teams to ensure a cohesive experience and connect social content directly to revenue.
Bazaarvoice University is an on-demand learning resource for customers. It gives teams access to product education, practical guidance, and UGC best practices so new and experienced users can build skills, use Bazaarvoice solutions effectively, and keep improving their programs over time.
Bazaarvoice offers on-demand expertise for customers who need added capacity or specialized guidance. Available services may support strategy, program optimization, content and campaign needs, reporting, implementation, or technical work. Options vary by solution, market, and agreement.
Customer support resolves specific productor technical issues. Client Success is focused on strategy, looking across the broader program: business goals, adoption, performance, risks, opportunities, and long-term value. The two teams work together so immediate needs and future growth both receive attention.
Onboarding begins with goals, timelines, roles, technical requirements, and success measures. Bazaarvoice then helps plan implementation, integrations, content migration when applicable, training, launch, and early optimization so the program is built around your business from the start.
A dedicated Client Success Manager provides continuity and context. Instead of starting from scratch in every conversation, you have a partner who understands your goals, program history, teams, and priorities — making it easier to spot risks, coordinate experts, and turn insights into action.
Want to talk strategy?
We’ll walk through your use case and show you how to turn authentic customer content into higher conversion across your site.