Connections
Show your customers some love by responding to their reviews and questions.
Connections gives you the chance to join the conversation both on your own site and at retailers. Giving you the opportunity to turn even bad reviews into positive experiences that instill shopper confidence. And it’s as easy as logging into our portal, where you can track and manage your questions and reviews across the entire Bazaarvoice Network. You choose how and when to get notified, so you can respond to potential buyers in the moments that matter.
Proven value from responding to customer questions and ratings & reviews
166%
conversion lift for shoppers who interact with both ratings & reviews and Q&A on Bazaarvoice client sites (vs. 98% for R&R alone and 102% for Q&A alone)
2x
increase in Q&A questions answered after Influenster member profile redesign
Connection FAQ's
Through automated alerts, question routing and Salesforce plugins, all from a single portal. The page is explicit that no complex technical workarounds are needed. You also choose how and when you get notified, so questions on high-value products can be handled separately from the rest.
Two ways. Searchable Answers lets shoppers search existing answers directly on the product page, so they find a reply without submitting anything. You can also publish a full FAQ that pre-empts the common ones. Bazaarvoice sums the behaviour up as search first, ask later.
More than most teams expect. Daily access to shopper questions surfaces product flaws, edge use cases and recommendations, along with seasonal trends, sentiment and mobile traffic patterns. The page suggests using common misconceptions to rewrite product page messaging so the question stops being asked.
Yes, connections covers more than 1,750 retail sites from one portal, and your logo displays beside each answer. Answered questions lift the retailer's conversion as well as yours, which is what makes you a preferred retail partner.
As little as 15 minutes. Moderation runs natural language processing for fraud detection layered with human intelligence, so answers are checked rather than simply posted. The page ties this to speed generally: the faster your site loads and your answer lands, the faster the shopper converts.
Want to talk strategy?
We’ll walk through your use case and show you how to turn authentic customer content into higher conversion across your site.