Research and insight

Bazaarvoice is a leader where social meets commerce. Check here for hard-hitting consumer research and insights, and join the discussion about social commerce strategy.

From our blog
Featured Webinar
Using customer feedback to drive online sales, loyalty and insight
Tuesday June, 3 | 5 PM GMT
Learn how smart businesses are listening and responding to discussions about their brands and products, and how they use these actionable insights to improve their business.
See all webinars »
Featured Resources
Harness the power of your customer’s digital voice
In collaboration with Brand Republic, we surveyed over 100 marketers about their customer engagement and advocacy strategies.
See all white papers »
The Conversation Index
How consumer conversations change with global shopping seasons
Volume 7: How consumer conversations change with global shopping seasons
In this edition of The Conversation Index, we dive into some annual global shopping trends to see how customer conversations ebb and flow with the seasons.
The Conversation Index archive >
Social commerce statistics

Consumer Electronics’ NPS is 53%, with 64% promoters and 11% detractors. Ninety-one percent of reviewers in this category input NPS.

"The Connected Economy: Insights from the network ", Bazaarvoice, November, 2013

See all social commerce statistics »
The Conversation Index »
As an insider in the conversation between shoppers, retailers and brands, we gather valuable insights you can use.
White papers »
We stay ahead of the curve in social commerce strategy, researching topics that matter and sharing them here.

Social feeds

BACK TO TOP
Search
Solutions
Industries
Research and insight
Privacy Settings