Research and insight
Bazaarvoice is a leader where social meets commerce. Check here for hard-hitting consumer research and insights, and join the discussion about social commerce strategy.
From our blog
- Harness the power of your customer’s digital voice
- In collaboration with Brand Republic, we surveyed over 100 marketers about their customer engagement and advocacy strategies.
The Conversation Index
- Volume 7: How consumer conversations change with global shopping seasons
- In this edition of The Conversation Index, we dive into some annual global shopping trends to see how customer conversations ebb and flow with the seasons.
Social commerce statistics
Consumer Electronics’ NPS is 53%, with 64% promoters and 11% detractors. Ninety-one percent of reviewers in this category input NPS.
"The Connected Economy: Insights from the network ", Bazaarvoice, November, 2013See all social commerce statistics »