Case studies

The consumer dialog runs across all industries. Let Bazaarvoice help you boost revenue and build loyalty with the consumers most important to you.

Retail

Let the voice of the customer fill your shopping carts.

With Bazaarvoice software integrated into your retail website, you’ll create a community of shoppers who engage in profitable and powerful dialog. They’ll talk to you, their favorite brands and other customers to make informed purchases.

This digital word-of-mouth helps you acquire and convert more profitable customers. And through smart analysis of ratings, reviews, questions and answers, you’ll see patterns to help you make smarter decisions to increase customer satisfaction, decrease product returns and improve your product offering.

In the sea of retail options, stand out as the one who joins in on the conversation.

Use our Conversion Calculator to understand the benefits other companies in your industry are already seeing using Ratings & Reviews and Questions & Answers, key features of Bazaarvoice Conversations.

Use the Conversion Calculator
Featured Case Study
Spotlights extends SEO benefits of Ratings & Reviews to category-like pages
Spotlights extends SEO benefits of Ratings & Reviews to category-like pages
Bazaarvoice Spotlights extends the benefits of fresh user-generated content to category-like pages to optimize those pages for search, and to put a spotlight on reviews.
Read the case study »
Ashford.com seeks out more customer reviews — and finds them with Bazaarvoice
Ashford.com seeks out more customer reviews — and finds them with Bazaarvoice
The company was inspired by Bazaarvoice to implement a successful post-purchase email program to boost its reviews numbers.
Read the case study »

Consumer brands & manufacturing

Connect with consumers where and when it matters.

People are talking about your brand. They’re sharing their stories and others are listening. Bazaarvoice gets you involved in the conversation and helps you capture and use this digital word-of-mouth to drive sales, build brand loyalty, improve products and refine marketing efforts. 

With Bazaarvoice as part of your social strategy, you’ll enjoy unprecedented access to your customers and retailers. By answering customer questions and responding to reviews of your products directly on retail sites, you’ll build brand advocates and protect your brand reputation.

It’s almost like having brand-trained sales staff in every aisle.

Use our Conversion Calculator to understand the benefits other companies in your industry are already seeing using Ratings & Reviews and Questions & Answers, key features of Bazaarvoice Conversations.

Use the Conversion Calculator
Featured Case Study
ghd® extends the impact of Bazaarvoice far beyond conversion
ghd® extends the impact of Bazaarvoice far beyond conversion
ghd® implemented Bazaarvoice Conversations to provide impartial information to make it easier for consumers to select products and improve conversion. They achieved those things – and much more.
Read the case study »
Sealskinz uses Bazaarvoice Conversations to win more customers
Sealskinz uses Bazaarvoice Conversations to win more customers
Sealskinz uses Conversations to increase shopper-purchaser conversion and uses input from customer reviews to learn about new customer demographics to target.
Read the case study »

Bazaarvoice for banks and insurance companies

Build trust through the voice of the customer.

Perhaps more than in any other industry, consumer decisions about financial institutions are based on word-of-mouth. People ask friends and family. They read reviews and customer stories. In an industry where it’s tough to differentiate, authentic, customer-generated content can make the difference.

Bazaarvoice can help your institution host and leverage this digital word-of-mouth to build trust in your brand, drive acquisition and foster account growth. You’ll build a vibrant community in online, mobile and social channels, so you can interact with your customers wherever they manage their money.

Use our Conversion Calculator to understand the benefits other companies in your industry are already seeing using Ratings & Reviews and Questions & Answers, key features of Bazaarvoice Conversations.

Use the Conversion Calculator
Featured Case Study
LendingTree’s review-engaged visitors start the loan process 83% more often
LendingTree’s review-engaged visitors start the loan process 83% more often
LendingTree launched Ratings & Reviews so consumers could get first-person opinions from other people like themselves. They can now access reviews for more than 200 lenders.
Read the case study »
ABN AMRO engages with customers to build transparency and trust
ABN AMRO engages with customers to build transparency and trust
The company works with Bazaarvoice to learn from its clients, demonstrating transparency, ensuring relevance and fostering trust.
Read the case study »

Travel

Travelers trust other travelers.

People spend more time online researching before booking travel than they do any other product or service. They depend on reviews from other travelers about transportation, hotels, vacations, and entertainment packages when planning their own trips.

Bazaarvoice helps you encourage and capture this digital word-of-mouth by creating online communities of like-minded travelers on your website. When prospective  travelers visit your site and discover trusted content from other travelers—ratings, reviews, questions, answers and personal stories—they’ll be more likely to book with you and write about their own experiences.

Use our Conversion Calculator to understand the benefits other companies in your industry are already seeing using Ratings & Reviews and Questions & Answers, key features of Bazaarvoice Conversations.

Use the Conversion Calculator
Featured Case Study
Authentic feedback from visitors drives value for Stayz
Authentic feedback from visitors drives value for Stayz
When booking a property on Stayz, guests now have an accurate view of the property based on feedback from past visitors. This change has Stayz seeing a 291% lift in inquiries from visitors who interacted with reviews.
Read the case study »
Review-reading travelers convert 123% higher at CheapCaribbean.com
Review-reading travelers convert 123% higher at CheapCaribbean.com
Cheap Caribbean launched Bazaarvoice Ratings & Reviews on their site and saw hotel page visitors who interacted with UGC convert 123% higher.
Read the case study »

Automotive

The customer voice will take you places.

For most shoppers, a vehicle is a huge purchase—a buying decision that’s only made after careful and comprehensive research. They expect easy access to other shoppers’ experiences and opinions, and depend on this trusted advice.

Bazaarvoice puts digital word-of-mouth to work for companies involved in all phases of automotive purchasing—OEMs, dealers and publishers. By capturing and leveraging authentic, consumer-generated content, you’ll meet the customer demand for information, building trust and driving conversions along the way.

With a steady stream of relevant content, you’ll boost SEO, manage your online reputation and drive more traffic.

We work with some of the world’s largest automotive brands and dealerships to develop social media brand strategies that harness the power of social commerce.

Use our Conversion Calculator to understand the benefits other companies in your industry are already seeing using Ratings & Reviews and Questions & Answers, key features of Bazaarvoice Conversations.

Use the Conversion Calculator
Featured Case Study
Lexus Sweden builds brand trust through customer conversations
Lexus Sweden builds brand trust through customer conversations
Reviews have become integral to driving awareness for the Lexus brand, and play an important part in enhancing the customer experience.
Read the case study »

Case study archive

We’ve helped the world’s leading companies turn earned media into increased sales. Read the stories behind their success.

Ulla Popken Case Study Logo 158x100

Reviews give Ulla Popken valuable feedback to weave into the customer experience

Ulla Popken teamed up with Bazaarvoice to engage a true customer dialogue with Conversations and Ratings & Reviews. This dialogue has brought Ulla Popken a more than 40% lift in conversion rates from online visitors who are interacting with reviews.

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GHD case study logo 158x100

ghd® extends the impact of Bazaarvoice far beyond conversion

ghd® implemented Bazaarvoice Conversations to provide impartial information to make it easier for consumers to select products and improve conversion. They achieved those things – and much more.

Read more
Spotlights Case Study Thumb 158x100

Spotlights extends SEO benefits of Ratings & Reviews to category-like pages

Bazaarvoice Spotlights extends the benefits of fresh user-generated content to category-like pages to optimize those pages for search, and to put a spotlight on reviews.

Read more
cs_Scotchbritelogo

Scotch-Brite soaks up consumer feedback with Bazaarvoice Conversations

Scotch-Brite™ Brand of 3M New Zealand used the Bazaarvoice Conversations Ratings and Reviews feature as a way to publicly display consumers’ experience with its products.

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2015.02.NA-Sealskinz_CaseStudy_Logo

Sealskinz uses Bazaarvoice Conversations to win more customers

Sealskinz uses Conversations to increase shopper-purchaser conversion and uses input from customer reviews to learn about new customer demographics to target.

Read more
2014.11.Boots_CaseStudy_Logo-web

Boots uses Bazaarvoice best practices to turn unhappy customers into advocates

Boots has learned it’s how a company responds to negative reviews that counts. In fact, our research shows that brands can double customers’ purchase intent by being responsive.

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2014.09.AU-Stayz-CaseStudy_logo

Authentic feedback from visitors drives value for Stayz

When booking a property on Stayz, guests now have an accurate view of the property based on feedback from past visitors. This change has Stayz seeing a 291% lift in inquiries from visitors who interacted with reviews.

Read more
2014.06.Valspar-CaseStudy_logo

Valspar sees success responding to consumers in the retail channel

Bazaarvoice gave Valspar an opportunity to spread its most engaged customers’ feedback close to the point of sale.

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Overstock Case Study Logo

Maximizing non-converting traffic is all upside for Overstock.com

Retail/ecommerce sites convert only 3% of traffic to a sale, so they are missing an opportunity to make money on 97% of their visitors. In 2010, Overstock.com decided to monetize by adding advertising to its site.

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SleepRevolution-CaseStudy_SR-logo

Sleep Revolution leverages insights gained from shopper questions on retail partner sites

Sleep Revolution sought to engage in more meaningful, relevant, and mutually beneficial conversations with millions of customers across the globe. Harnessing the customer voice resulted in increased sales, decreased support costs, invaluable insights and a brand new product line.

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2013.10.NA Homax CaseStudy Homax logo

Homax enhances brand reputation with consumers and retail partners

Homax connected directly with customers across retail partner sites to provide excellent customer care to end users and trade partners alike, while using insights gained to improve messaging and brand experience on the retailer’s site.

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2013.07.NA-CS_3MESPE-logo_thumb

3M ESPE confirms importance of dentist-to-dentist word of mouth

By simplifying the review submission process and going beyond the website, 3M was able to increase customer review volume by 200% in three days on their ESPE products.

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BV-CS-LG-230

Proactive approach to reviews sparks customer conversations, driving traffic and sales to LG’s website

LG works with Bazaarvoice to turn up the volume of its customer conversations — ensuring effective engagement and insight across channels.

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Elkjop

Elkjøp re-engages with customers to become the friendly face of electronics retail

By re-engaging its shoppers in authentic conversations, the company aims to become "the most consumer-focused and friendly electronics retailer on earth.”

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BV-CS-Boulanger-230

Boulanger delivers peerless service, refines product offerings and earns customer trust with Bazaarvoice

Boulanger now has a word-of-mouth customer engagement solution that derives critical business insights.

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Bazaarvoice_CS_WhiteStuff_logo

White Stuff delivers a ‘human’ multichannel experience with Bazaarvoice

The partnership with Bazaarvoice enabled White Stuff to make loyalty a pillar of its strategy, and the results speak for themselves.

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BV-CS-Buyagift-230

Buyagift uses ‘Conversations’ to deliver dynamic customer service — and boost conversion rates by 171%

Company stimulates authentic conversations with customers, builds trust and better informs its product offering.

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BareEscentualsLogo

Bare Escentuals sends sales soaring with the voice of the customer

Bare Escentuals engages with customers with product reviews, questions and answers, and customer stories.

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ABN-Amro Website Pic

ABN AMRO engages with customers to build transparency and trust

The company works with Bazaarvoice to learn from its clients, demonstrating transparency, ensuring relevance and fostering trust.

Read more
Hong-Kong

Customers sharing experiences bring 250% higher conversion rate for specialty website

Hong Kong Import’s program with Bazaarvoice gives customers an easy way to ask for advice, comment on products and find what they’re looking for.

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dell

Bazaarvoice reviews are building blocks for a more customer-centric business at Dell

Customer ratings and reviews have become essential to Dell’s strategy for driving sales and powering innovation worldwide since 2006.

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Castorama

Castorama boosts its eCommerce platform by developing a social strategy with Bazaarvoice

For French home improvement retailer Castorama, online customer reviews are a critical tool for providing answers to shoppers.

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UrbanDecay

Conversations lead to conversion for Urban Decay

Urban Decay has seen impressive results with Conversations, earning consistently high product ratings and conversion rates.

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BV-CS-LG-230

Bazaarvoice helps LG give customers the product information they need

LG is delivering the shopping experience that today’s customers demand through a question-and-answer program established with Bazaarvoice.

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Chicos

Chico’s achieves over 200% increase in conversion with Bazaarvoice Conversations

All three Chico’s brands have increased their revenue per visitor and average order value.

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Emma-Bridgewater

Post-interaction email drives 79% of customer review volume

In the first eight months of the programme, the company collected 4,000 reviews.

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Herman-Miller

Herman Miller: Influencing design with the voice of the customer

The company created a promotion to take place during the 2011 Cusp Design Conference, enabled by Bazaarvoice’s Question & Answer solution.

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UrbanOutfitters

Urban Outfitters’ Decorative Home gets the customer feedback it needs from Bazaarvoice

Customer feedback affects every decision for the company’s online division, from product design to marketing.

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Jewelry-TV

Bazaarvoice helps Jewelry Television convert more mobile visitors into buyers

After integrating Ratings & Reviews with its mobile website, the fine-jewelry retailer experienced a 30.55% lift in conversion rate.

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BV-CS-QVC-230

Customer opinions help QVC UK improve products and sell more

Using reviews to identify top-rated products, the brand was able to sell more and acquire new customers.

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Ashford

Ashford.com seeks out more customer reviews — and finds them with Bazaarvoice

The company was inspired by Bazaarvoice to implement a successful post-purchase email program to boost its reviews numbers.

Read more
Swanson

SearchVoice Inline contributes to a 163% increase in Swanson Health’s website traffic

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Espares

A/B test proves reviews drive up to 14.2% conversion increase

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BV-CS-Cabelas-230

Covario and Bazaarvoice Amplify the Voices of Cabela’s Customers

By using Bazaarvoice’s Ratings & Reviews, Cabela’s gave their customers a way to share their feedback about Cabela’s products right at Cabelas.com.

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dell

Ratings & Reviews help Dell.com shoppers make purchase decisions

Dell has used first-hand accounts to improve its products, and has honed its marketing messages based on what’s most important to customers and shoppers.

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Epson

Review users show 98% higher revenue per visitor for Epson

Epson launched Bazaarvoice Ratings & Reviews and found visitors who interacted with reviews on store pages were 125% more likely to add a product to their cart.

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Evans-Cycles

Evans Cycles increases product page search traffic by 23%

The company saw a 23% increase in search engine visits to product pages.

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Intuit

QuickBooks ProAdvisors® with reviews get 5X more referrals

After adding Ratings & Reviews to the site, Intuit ProAdvisors with reviews get 5X more referrals.

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Oriental-Trading

Entire organization rallies to improve product ratings, sales

Oriental Trading Company sees a direct correlation between ratings and sales. Its highest-rated products convert at double the rate of average- or low-rated products.

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Sears

Social Alerts show 29% higher conversion rate than general marketing emails

Social Alerts deliver nearly 5x higher click-through rates and 29% higher conversion rate, and 96% of contributors opt in.

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Lending-Tree

LendingTree’s review-engaged visitors start the loan process 83% more often

LendingTree launched Ratings & Reviews so consumers could get first-person opinions from other people like themselves. They can now access reviews for more than 200 lenders.

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BV-CS-Samsung-230

Samsung answers increase engagement, fill information gaps

Samsung used Questions & Answers to enable brand representatives to answer product-related questions across Bazaarvoice’s network.

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rubbermaid

Coupon with review sees 10% redemption lift

When Rubbermaid implemented Bazaarvoice Ratings & Reviews, they wanted to enhance product information on their site and facilitate conversations with clients.

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rubbermaid

Rubbermaid products with reviews show increased revenues

When Rubbermaid implemented Bazaarvoice Ratings & Reviews, they wanted to enhance product information on their site and facilitate conversations with clients.

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BV-CS-Swanson-230_0

Swanson Health feels the effect of a double-dose of click-throughs

Swanson Health created a tightly integrated campaign utilizing customer product reviews to drive product purchases in addition to increasing customer loyalty.

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Land-Nod

Ratings & Reviews uncover product improvements

When Land of Nod launched Bazaarvoice Ratings & Reviews, they analyzed each customer review, then acted to address problems on products that customers commented on.

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BV-CS-Vodafone-2301

Review readers 40% more likely to start the checkout process at 3 Mobile Australia

Review readers on VHA’s ecommerce site are more likely to initiate the purchase process than visitors who don’t interact with customer reviews.

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BV-CS-CanadienTyre-230

Ask & Answer™ decreases product-related support costs

Higher answer volumes reduce call volumes, increasing efficiencies within the customer service center.

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Office-Depot

BrandVoice creates dramatic increase in review volume

Fri, 2009-01-30

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BV-CS-FigLeaves-230

Ratings and Reviews increase conversion rates on figleaves.com UK

The look-to-book ratio us 4x lower (better) for products with reviews compared to those without.

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