Make smarter decisions in every area of your business through real-time social data analysis.
Bazaarvoice Intelligence analyzes the flood of ratings, reviews, questions and answers that Conversations captures for your business – in a simple, visual dashboard.
The power of intelligence
Empowering you to create, stock and market, great products for your customers.
Bazaarvoice Intelligence analyzes the flood of ratings, reviews, questions, and answers that Bazaarvoice Conversations captures for your business. In a simple visual dashboard, Intelligence identifies patterns in your feedback to help you make smarter decisions in every area of your business.
Inform portfolio management, R&D, marketing, and more
Insights into people’s behaviors, preferences, and product feedback informs your teams which products to stock or discontinue, which features to add in your next iteration, and what words to use in your marketing.
Enhance technology with human analysis
Our moderation team of native speakers wades through colloquialisms, sarcasm, and hyperbole that software alone can’t interpret. Moderators read all content and tag it with insights like product suggestions, accolades, and criticisms for deeper understanding.
Correlate sentiment with buyer traits
Why do thirty-something’s love your new product but teenagers return it? Intelligence combines product ratings with reviewer characteristics like gender, age, and persona. Visualized trends show you which people to target with which products.
Identify promoters and detractors
Discover your most satisfied and vocal fans to delight with recognition or invite to virtual focus groups. Recognize any dissatisfied consumers so you can address their concerns directly and turn an unpleasant experience into a pleasing solution.
Listen to conversations across social networks
Intelligence’s social listening feature analyzes your brand mentions on Twitter, Facebook, and other social networks. Combining this social data with insights from reviews, questions, and stories produces more complete understanding than social network data alone.
Are you a current Bazaarvoice client? Contact your Client Success Director today for a demo of Bazaarvoice Intelligence using your data.Contact Us
Featured case study
- Bazaarvoice reviews are building blocks for a more customer-centric business at Dell
- Customer ratings and reviews have become essential to Dell’s strategy for driving sales and powering innovation worldwide since 2006.
- Learn More »