Our clients have implemented social commerce and seen a measurable impact in marketing. Sales. Customer service. And product innovation. Learn from their successes.
Tue, 2012-03-27
When it comes to buying the latest electronics and appliances, today’s consumers are more empowered and in control than ever. They expect easy access to information they need for decision-making and immediate answers to questions about products – whether they’re at an online retail store or visiting the manufacturer’s website.
Tue, 2012-02-21
To continue expansion in Europe, France’s top seller of business telephone equipment has followed social trends by adding consumer opinions to its website. The company followed best practices recommended by Bazaarvoice, and quickly achieved increases in web visitor conversion rates and natural search traffic.
Thu, 2012-02-02
One quality that has set House of Fraser apart from other department store groups in the UK throughout their 160-year history is the commitment to build strong customer relationships by providing an imaginative, exciting and relevant shopping experience. As their online presence has grown, so has the desire to extend to the web this strong sense of engagement and belonging among customers.
Tue, 2012-01-31
U.S. women’s specialty retailer Chico’s FAS has seen dramatic results in converting site visits to orders since implementing Bazaarvoice Conversations in April 2011 across its three brands – Chico’s, White House | Black Market and Soma Intimates. All three brands have enjoyed tremendous success with Bazaarvoice platform for onsite customer content.
Thu, 2011-12-15
British pottery manufacturer Emma Bridgewater Ltd has never lacked for enthusiastic customers. The company sought to capture that enthusiasm and use it to spark excitement in consumers and generate more sales. In December 2010, the company launched reviews to give customers a way to share their passion and enthusiasm with others in the company’s online store.
Wed, 2011-11-30
For the team of buyers that’s responsible for Urban Outfitters’ Decorative Home business online, customer feedback affects every decision from the way products are designed, to how they’re described on web pages, to the manner in which they’re displayed in photographs.
Wed, 2011-11-30
Inspiration for Herman Miller’s iconic furniture designs comes from many sources, not the least of which is the company’s own audience. Finding out what people who are passionate about design are interested in, what they like and what they’re thinking about is an ongoing priority for the company.
Thu, 2011-11-03
Adobe knew that it had strong brand advocates, and wanted to encourage this audience to share its love of Adobe products and provide real-time feedback on new versions of the software. To that end, Adobe implemented a customer reviews program in April 2010.
