Client case studies

Our clients have implemented social commerce and seen a measurable impact in marketing. Sales. Customer service. And product innovation. Learn from their successes.

Lexus Sweden builds brand trust through customer Conversations

Fri, 2012-05-18

In 2011, Lexus Sweden became the first automaker in Europe to use reviews to bring the customer’s voice directly to its public communications, with the help of the Bazaarvoice Conversations solution. Since then, reviews have become an integral component in driving awareness for the Lexus brand.

Using data as intelligence, Bazaarvoice reviews are building blocks for a more customer-centric business at Dell

Fri, 2012-05-18

Customer ratings and reviews have become essential to Dell’s strategy for driving sales and powering innovation across its worldwide organisation since 2006. The company has measured double-digit growth in online conversion rates since working with Bazaarvoice to implement ratings and reviews in Europe, as well as a triple-digit increase in the number of reviews collected.

Conversations lead to conversion for Urban Decay

Wed, 2012-05-09

Beauty brand Urban Decay has never lacked for loyal, vocal consumers; they’ve always talked up the products they love, all across the web. However, the company was unable to participate in those conversations or quantify there effect on sales until now.