Founded in 1932 and now offering more than 25,000 products, Oriental Trading Company is the nation’s leading direct marketer of value-priced party supplies, arts and crafts, toys and novelties. OTC has been recognized as one of the Top 50 Internet Retailers and one of the Top 50 Catalog Companies.

When the company implemented Bazaarvoice Ratings & Reviews at orientaltrading.com, they immediately saw the value of reviews – particularly negative reviews – and made strides to improve customer satisfaction.

Ask & Answer™ decreases support costs by up to 81%

About Canadian Tire

Canadian Tire is Canada’s most-shopped retailer, with more than 1,000 stores and gas bars across Canada. They are a family of retail and financial services businesses that exist to create “Customers for Life.” Their Team Values include integrity, dignity, respect, and open communication.

PETCO teams up with Bazaarvoice to lower return rates

The challenge

PETCO is a leading retailer of premium pet food, supplies, and services. They operate over 850 stores in 49 states and the District of Columbia. In an extremely competitive market the challenge for PETCO to decrease return rates was increasingly prevalent.