Because customers want to hear from “people like me” before they buy

Bazaarvoice Ratings & Reviews™ brings customer reviews directly to your product pages, allowing customers to hear from people like them while they’re making buying decisions. Your customers can rate your products on a 5-star scale, write honest reviews – and all the while, they’re helping you drive natural search to your site and helping you build an online community.

You and I…we’re obsessed with ROI.

A cool new web gadget is nothing if it doesn’t drive the bottom line. Again and again, our clients prove that Ratings & Reviews changes their business – and driving sales is just the beginning. Shorter sales cycles, higher average order values, lower return rates, more upselling and cross-selling, dramatically increased and improved search results, and improved products and services – these are all benefits our clients have experienced.

Best of class features to school your competition

Bazaarvoice implementations are meant to seamlessly integrate with your site. We manage and host all of the content, but you define the styling and the input options available to your reviewers. And if you thought reviews were some stars and a text box, you haven’t seen Bazaarvoice Ratings & Reviews! Every seven weeks we add client-generated features that help drive conversion, engage customers, and add flexibility for whatever you want.

Consider some of our features:

ReStyle – Customize your Ratings & Reviews or Ask & Answer look and feel on the fly (screenshot)
Ratings – use the standard stars or your own custom graphic to fit your brand (screenshot)
Rating Dimensions – enable rating on secondary attributes, such as durability or battery life, for example, to further enhance the user experience (screenshot)
Sliders – customers can rate products on subjective attributes that you define such as “modern to classic” or parameters that fall outside the 5-star, good-to-bad scale (screenshot)
User Attributes – allow customers to indicate if they are professionals, new users, or hobbyists (screenshot)
Tags – let customers summarize their opinions with easy to use, easy to search tags (screenshot)
Pros and Cons – allow customers to quickly submit or find important pros and cons (screenshot)
QuickTake Summary – enables customers to do a quick scan of tags, pros and cons for a more cursory view of reviews (screenshot)
Photo Upload – add another dimension with photo submissions (screenshot)
Videos – enable customers to tell the full story with video uploads (screenshot)
NetPromoter Question – ask your customer the “ultimate” question: “Would you recommend us to a friend?” (screenshot)

Clean integrations, flexible styling, zero branding

Bazaarvoice implementations seamlessly integrate anywhere within your site with little IT involvement. The styling and input options are all based on your site design and preferences, so Ratings & Reviews looks like it has always lived on your site – and none of our branding will ever show up anywhere on your site. Our implementation team leads you through the whole process, and we make it painless. We can usually have Ratings & Reviews live on your site within weeks.

We define “turnkey.”

All Bazaarvoice services, tools and programs come with benefits that set the standard for world-class social commerce.

Word of mouth powers these industries
Retail
Manufacturing
Travel
Financial Services
Healthcare

Most important? Customer reviews drive sales.
63% of consumers indicate they are more likely to purchase from a site if it has product ratings and reviews. (major retailer/iPerceptions study)
82% of those who read reviews said that their purchasing decisions have been directly influenced by those reviews. (Deloitte & Touche)
77% of online shoppers use reviews and ratings when purchasing. (Jupiter Research, August 2006)