Knowledge sells.

An unanswered question can kill a sale, sending your prospect to find answers--and make purchases--elsewhere.  So how do you keep them on your site, and in the buying mood?

Ask & Answer lets customers ask questions about your products and services while staying on your site, within the purchase path. Other consumers, manufacturers, and product experts share their knowledge by answering these questions. This exchange creates a real relationship between your brand and consumers, provides insights into how consumers buy, and lives directly where consumers make decisions. As the host, you’ll become the preferred source for real answers, setting you apart from the competition.

What’s more, Bazaarvoice’s SaaS model lets you achieve great results without getting mired in complicated technology. You don’t have to worry about introducing disruptive processes; our tools seamlessly plug into your existing teams and workflow. We make it easy to get started.


Benefits

  • Increase sales.
    With complete information, consumers buy up to 22 percent more.
    Read Case Study
  • Reduce product returns.
    More information leads to more satisfaction, decreasing returns by up to 23 percent.
    Read Case Study
  • Reach a new audience of contributors, beyond reviewers.
    Only 4 percent of those who ask questions have previously written a product review.

Key Features

  • Answer Request™
    Drive community participation.
    Screenshot
  • Merit Badges
    Highlight top contributors.
    Screenshot
  • Photo/Video Upload
    Bring reviews to life with multimedia.
    Screenshot
  • Answer Voting
    Highlight the very best answers and experts.
    Screenshot
  • Answer Zone
    Create a destination for experts.
    Screenshot
  • Real-time Alerts
    Route questions to internal experts and manufacturers.
    Screenshot

Extensions



SearchVoice
Drive natural search with natural voices.
Learn More


SocialAlerts
Keep contributors informed and coming back.
Learn More


ActiveProfiles
Uncover what matters most to contributors.
Learn More