Real Conversations fuel real insights

The Bazaarvoice Intelligence Platform lets your team uncover customer sentiments about products, potential gaps in your marketing strategy, and opportunities to improve the customer experience. And it all happens in an organic way – as consumers contribute and consume opinions and information from others like them, not in an artificial-feeling focus group.

Bazaarvoice helps you start with business goals in mind, so you end up with real business results over time. All based on the authentic opinions of your customers.

Benefits

• Understand consumer sentiment. Hear Directly from customers.
• Respond in real time. Make immediate changes and uncover trends that impact the business.
• Contribution management. Identify and tap your influentials to increase their impact.
• Manage the community. Easily manage contributors across your entire social commerce solution.

Key features

• Analyst reporting. Easily analyze all aspects of your social commerce initiatives.
• Contribution management. Single portal streamlines customer contribution management.
• Configurable alerts. Get instantly alerted to changes in the community.
• Badge management. Customize and control profile badging for all users, putting content in context.