Retailer Solutions

Increase Market Share & Shape Business Decisions with Customer Voices

The oldest form of marketing remains the most trusted and effective: word of mouth. Today it happens online with mobile-savvy, always-on, socially-active consumers. To win the sale on site or in the aisle, retailers must create a digital shopping experience that enables engagement with informative conversations in the purchase path.

Create, understand, and act on your customer conversations.

When conversations about products and services exist on your site, they become a proven customer acquisition strategy and the data foundation for powerful customer intelligence. With Bazaarvoice:

• Enable conversations to spark more site and store traffic, larger baskets and customer loyalty. From reviews and Q&A, to discussions and brand experience stories, connect with your customers wherever they shop – on site, through mobile, on Facebook, or in stores.
• Leverage your suppliers to fill in information gaps for your customers with BrandAnswers and syndicated content from their sites through the Bazaarvoice Network.
• Transform your business with real-time intelligence. Data analytics from your aggregated conversations provides always-on visibility into your products. Insights drive smarter business decisions including more customer-centric SKU rationalization, private label innovation, product promotion and vendor management.

We partner with over 900 of the world’s leading brands – including 80% of the top retailers – to build moderated customer conversations on sites and social networks that drive conversion, loyalty, and business transformation. We can help you too.