Industries

The consumer dialog runs across all industries. Let Bazaarvoice help you boost revenue and build loyalty with the consumers most important to you.

Retail

Let the voice of the customer fill your shopping carts.

With Bazaarvoice software integrated into your retail website, you’ll create a community of shoppers who engage in profitable and powerful dialog. They’ll talk to you, their favorite brands and other customers to make informed purchases.

This digital word-of-mouth helps you acquire and convert more profitable customers. And through smart analysis of ratings, reviews, questions and answers, you’ll see patterns to help you make smarter decisions to increase customer satisfaction, decrease product returns and improve your product offering.

In the sea of retail options, stand out as the one who joins in on the conversation.

Discover your potential ROI from customer engagement, using data collected from across the Bazaarvoice network. How do you stack up against others in the retail industry?

Access our industry benchmarking tool
Featured Case Study
Maximizing non-converting traffic is all upside for Overstock.com
Maximizing non-converting traffic is all upside for Overstock.com
Retail/ecommerce sites convert only 3% of traffic to a sale, so they are missing an opportunity to make money on 97% of their visitors. In 2010, Overstock.com decided to monetize by adding advertising to its site.
Read the case study »
Higher review volume and average rating correlate with order increases
Higher review volume and average rating correlate with order increases
Review volume and average rating are significant factors in conversion. Retailers already benefiting from reviews could see even more positive results by applying best practices to increase review volume and ratings.
Read the case study »

Consumer brands & manufacturing

Connect with consumers where and when it matters.

People are talking about your brand. They’re sharing their stories and others are listening. Bazaarvoice gets you involved in the conversation and helps you capture and use this digital word-of-mouth to drive sales, build brand loyalty, improve products and refine marketing efforts. 

With Bazaarvoice as part of your social strategy, you’ll enjoy unprecedented access to your customers and retailers. By answering customer questions and responding to reviews of your products directly on retail sites, you’ll build brand advocates and protect your brand reputation.

It’s almost like having brand-trained sales staff in every aisle.

Discover your potential ROI from customer engagement, using data collected from across the Bazaarvoice network. How do you stack up against others in the retail industry?

Access our industry benchmarking tool
Featured Case Study
Homax enhances brand reputation with consumers and retail partners
Homax enhances brand reputation with consumers and retail partners
Homax connected directly with customers across retail partner sites to provide excellent customer care to end users and trade partners alike, while using insights gained to improve messaging and brand experience on the retailer’s site.
Read the case study »
3M ESPE confirms importance of dentist-to-dentist word of mouth
3M ESPE confirms importance of dentist-to-dentist word of mouth
By simplifying the review submission process and going beyond the website, 3M was able to increase customer review volume by 200% in three days on their ESPE products.
Read the case study »

Bazaarvoice for banks and insurance companies

Build trust through the voice of the customer.

Perhaps more than in any other industry, consumer decisions about financial institutions are based on word-of-mouth. People ask friends and family. They read reviews and customer stories. In an industry where it’s tough to differentiate, authentic, customer-generated content can make the difference.

Bazaarvoice can help your institution host and leverage this digital word-of-mouth to build trust in your brand, drive acquisition and foster account growth. You’ll build a vibrant community in online, mobile and social channels, so you can interact with your customers wherever they manage their money.

Discover your potential ROI from customer engagement, using data collected from across the Bazaarvoice network. How do you stack up against others in the retail industry?

Access our industry benchmarking tool
Featured Case Study
ABN AMRO engages with customers to build transparency and trust
ABN AMRO engages with customers to build transparency and trust
The company works with Bazaarvoice to learn from its clients, demonstrating transparency, ensuring relevance and fostering trust.
Read the case study »
LendingTree’s review-engaged visitors start the loan process 83% more often
LendingTree’s review-engaged visitors start the loan process 83% more often
LendingTree launched Ratings & Reviews so consumers could get first-person opinions from other people like themselves. They can now access reviews for more than 200 lenders.
Read the case study »

Travel

Travelers trust other travelers.

People spend more time online researching before booking travel than they do any other product or service. They depend on reviews from other travelers about transportation, hotels, vacations, and entertainment packages when planning their own trips.

Bazaarvoice helps you encourage and capture this digital word-of-mouth by creating online communities of like-minded travelers on your website. When prospective  travelers visit your site and discover trusted content from other travelers—ratings, reviews, questions, answers and personal stories—they’ll be more likely to book with you and write about their own experiences.

Discover your potential ROI from customer engagement, using data collected from across the Bazaarvoice network. How do you stack up against others in the retail industry?

Access our industry benchmarking tool
Featured Case Study
Review-reading travelers convert 123% higher at CheapCaribbean.com
Review-reading travelers convert 123% higher at CheapCaribbean.com
Cheap Caribbean launched Bazaarvoice Ratings & Reviews on their site and saw hotel page visitors who interacted with UGC convert 123% higher.
Read the case study »

Automotive

The customer voice will take you places.

For most shoppers, a vehicle is a huge purchase—a buying decision that’s only made after careful and comprehensive research. They expect easy access to other shoppers’ experiences and opinions, and depend on this trusted advice.

Bazaarvoice puts digital word-of-mouth to work for companies involved in all phases of automotive purchasing—OEMs, dealers and publishers. By capturing and leveraging authentic, consumer-generated content, you’ll meet the customer demand for information, building trust and driving conversions along the way.

With a steady stream of relevant content, you’ll boost SEO, manage your online reputation and drive more traffic.

We work with some of the world’s largest automotive brands and dealerships to develop social media brand strategies that harness the power of social commerce.

Discover your potential ROI from customer engagement, using data collected from across the Bazaarvoice network. How do you stack up against others in the retail industry?

Access our industry benchmarking tool
Featured Case Study
Lexus Sweden builds brand trust through customer conversations
Lexus Sweden builds brand trust through customer conversations
Reviews have become integral to driving awareness for the Lexus brand, and play an important part in enhancing the customer experience.
Read the case study »

Case studies

We’ve helped the world’s leading companies turn earned media into increased sales. Read the stories behind their success.

Maximizing non-converting traffic is all upside for Overstock.com
Retail/ecommerce sites convert only 3% of traffic to a sale, so they are missing an opportunity to make money on 97% of their visitors. In 2010, Overstock.com decided to monetize by adding advertising to its site.
Higher review volume and average rating correlate with order increases
Review volume and average rating are significant factors in conversion. Retailers already benefiting from reviews could see even more positive results by applying best practices to increase review volume and ratings.
Homax enhances brand reputation with consumers and retail partners
Homax connected directly with customers across retail partner sites to provide excellent customer care to end users and trade partners alike, while using insights gained to improve messaging and brand experience on the retailer’s site.
Sleep Revolution leverages insights gained from shopper questions on retail partner sites
Sleep Revolution sought to engage in more meaningful, relevant, and mutually beneficial conversations with millions of customers across the globe. Harnessing the customer voice resulted in increased sales, decreased support costs, invaluable insights and a brand new product line.
3M ESPE logo
3M ESPE confirms importance of dentist-to-dentist word of mouth
By simplifying the review submission process and going beyond the website, 3M was able to increase customer review volume by 200% in three days on their ESPE products.
Bazaarvoice brand and retailer ecommerce case studies for Urban Outfitters.
Urban Outfitters’ Decorative Home gets the customer feedback it needs from Bazaarvoice
Customer feedback affects every decision for the company’s online division, from product design to marketing.
Bazaarvoice brand and retailer ecommerce case studies for Evans Cycles.
Evans Cycles increases product page search traffic by 23%
The company saw a 23% increase in search engine visits to product pages.
Bazaarvoice brand and retailer ecommerce case studies for Dilliard's.
Bazaarvoice Conversations gives iconic department store a fresh look, drives traffic and conversion
Dillard’s e-commerce site offers a broad selection of merchandise, including online exclusives and products available in-store.
Bazaarvoice social commerce case study for Cabela's.
Covario and Bazaarvoice Amplify the Voices of Cabela’s Customers
By using Bazaarvoice’s Ratings & Reviews, Cabela’s gave their customers a way to share their feedback about Cabela’s products right at Cabelas.com.
Ashford.com seeks out more customer reviews — and finds them with Bazaarvoice
The company was inspired by Bazaarvoice to implement a successful post-purchase email program to boost its reviews numbers.
Bazaarvoice social commerce case study for ABN-Amro.
ABN AMRO engages with customers to build transparency and trust
The company works with Bazaarvoice to learn from its clients, demonstrating transparency, ensuring relevance and fostering trust.
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