Tue, 2012-01-31
U.S. women’s specialty retailer Chico’s FAS has seen dramatic results in converting site visits to orders since implementing Bazaarvoice Conversations in April 2011 across its three brands – Chico’s, White House | Black Market and Soma Intimates. All three brands have enjoyed tremendous success with Bazaarvoice platform for onsite customer content.
Tuesday, July 26, 2011
Social is rapidly evolving, faster than most organizations can keep up. How do brands plan for the coming years, when customer expectations change in a matter of months? How do you set up your social organization to scale with the growing massive conversation?
Tuesday, May 24, 2011
By making ticket-buying social, Ticketmaster connects with and empowers their best event promoters: their customers. Kip Levin, Executive Vice President of Ecommerce at Live Nation, will share real-world stories of how Ticketmaster leverages social to interact with customers and drive new sales.
Tuesday, April 26, 2011
Customer feedback is a 24/7 focus group, with insights to transform businesses. But when it comes to gathering and acting on customer insights, most companies are unsure where to start.
Tuesday, March 22, 2011
Today’s consumers shop everywhere — via their phones, online, on social networks, and in stores. Even if they’re shopping for shampoo or cleaning supplies, they want trusted information — fast. Research shows that most CPG shoppers make decisions before they ever enter a store, and half of them visit a retailer’s website a few days before making a purchase.
Wednesday, February 2, 2011
We surveyed CMOs with The CMO Club to learn how social media measures up in their organizations -- and their answers (and honesty) may surprise you.
Join us to hear about the results and see what's most important -- and most impactful -- to top CMOs.
You'll hear from:
Thursday, August 26, 2010
We already know that customer opinions, stories and questions can change all areas of an organization – from customer service to product design – so how do you get started?
Monday, February 15, 2010
It’s a fact. Consumers want to hear from others like them when they shop for insurance, banking, healthcare – just like they shop for everything else.
Wed, 2011-08-24
Benefit Cosmetics has long understood their customers’ natural desire to share cosmetics advice and product recommendations with each other. The beauty brand aimed to further engage this natural conversation on Facebook. They partnered with Bazaarvoice to capture these conversations and create a loyalty
loop that keeps customers returning to Benefit Cosmetics.
Tue, 2011-01-04
DRL Ltd. is the leading white goods retailer in the UK, operating the ecommerce site AppliancesOnline.co.uk, as well as the appliance websites for nearly a dozen other major UK brands. The company launched Bazaarvoice Ratings & Reviews in April 2009 and Ask & Answer in August 2010, aggregating all of their user-generated content (UGC) at Appliance-Reviews.co.uk.
