Bazaarvoice solutions – proof of ROI

Bazaarvoice solutions are proven to increase sales, increase market share, improve marketing ROI and create compelling shopping experiences that lead to meaningful lift in conversion.

Here we've created a quick reference to some of that proof – demonstrating the value of Bazaarvoice solutions in real business scenarios.

For a complete listing of our case studies, see the Case studies section of this website.

Increase sales

In proactively responding to consumers on Walmart.com, Sleep Revolution quickly saw an uplift in purchases and has realized a 35% increase in sales.

"Sleep Revolution case study", Connections

Get more proof about how Bazaarvoice solutions Increase sales »

Increase market share

Jewelry TV experienced a 30% lift in conversion on mobile, and a 151% lift in conversion for visitors who read reviews on JTV.com.

"Jewelry TV case study", Conversations

Get more proof about how Bazaarvoice solutions Increase market share »

Improve marketing ROI

By addressing consumer questions on Walmart.com, Sleep Revolution built a living FAQ and reduced calls to its customer support center by 50%.

"Sleep Revolution case study", Connections

Get more proof about how Bazaarvoice solutions Improve marketing ROI »

Create compelling shopping experiences

Sears’ social alert emails have a 186% higher average open rate than the retailer’s general marketing emails, and these emails show a 478% higher click-through rate.

"Sears case study", Conversations

Get more proof about how Bazaarvoice solutions Create compelling shopping experiences »

In proactively responding to consumers on Walmart.com, Sleep Revolution quickly saw an uplift in purchases and has realized a 35% increase in sales.
"Sleep Revolution case study"
Connections
Chico’s brand White House | Black Market has seen a 300% increase in revenue per visitor since implementing Ratings & Reviews and Questions & Answers.
"Chico's case study"
Conversations
On Epson’s browse pages, review users have a 25% higher average order value, and revenue per visitor is 98% higher for visitors who interact with reviews.
"Epson case study"
Conversations
After instituting a program for customer ratings and reviews, Castorama saw a 233% lift in conversion rate for review readers.
"Castorama case study"
Conversations
Buyagift's conversion rate for people who interacted with reviews was 171% higher than for people who did not.
"Buyagift case study"
Conversations
Argos reports 50% conversion rate uplift for customers who interact with ratings and reviews, and 30% uplift for the question and answer functionality.
"Argos case study"
Conversations
With Ratings & Reviews in place, Elkjøp's site visitors are 200% to 350% more likely to make another purchase on the site in the next month.
"Elkjøp case study"
Conversations
White Stuff increased conversion by 88% after integrating Ratings and Reviews into its website.
"White Stuff case study"
Conversations
Emma Bridgewater credits customer reviews with a 39% increase in conversion rate on product pages.
"Emma Bridgewater case study"
Conversations
After implementing customer reviews, Johnston & Murphy now sees 50% of revenue generated by reviewed products. Seventy percent of all site visitors read at least one review.
"Johnston & Murphy case study"
Conversations
Bare Escentuals sees 38% conversion rate increase in customers who interact with user-generated content.
"Bare Escentuals case study"
Conversations
Dell’s customer conversion rate doubled on products that had visitors engage with reviews content.
"Dell case study"
Conversations, Connections
Site visitors who first read customer reviews on LendingTree.com went on to fill out loan requests 83% more often than those who did not read lender reviews.
"LendingTree case study"
Conversations, Ratings & Reviews
Jewelry TV experienced a 30% lift in conversion on mobile, and a 151% lift in conversion for visitors who read reviews on JTV.com.
"Jewelry TV case study"
Conversations
Halfords site visitors who interacted with reviews viewed 180% more pages per session; those who interacted with online Q&A showed 58% higher conversion.
"Halfords case study"
Conversations
Evans Cycles increased their keyword reach by 14% using Bazaarvoice Conversations.
"Evans Cycles case study"
Bazaarvoice
By addressing consumer questions on Walmart.com, Sleep Revolution built a living FAQ and reduced calls to its customer support center by 50%.
"Sleep Revolution case study"
Connections
Over half of Millennials make purchase decisions based on consumer opinions found on websites, rather than recommendations from friends and family.
"White paper: Millennials trust people over brands"
Bazaarvoice
Cabela’s product pages with reviews crawled by search engines 200% more frequently; 200% more organic traffic to Cabelas.com; 250% broader keyword reach.
"Cabela's case study"
Conversations
Bare Escentuals implemented Bazaarvoice Conversations and realized a 14% increase in average order value for emails that included user-generated content.
"Bare Escentuals case study"
Conversations
In a “Mr. Samsung” A/B test, Samsung saw a 96% increase in product interest when the company answered customer questions itself.
"Samsung case study"
Conversations, Connections
Rubbermaid increased sign-ups for their customer engagement program by 62% among those who had read reviews.
"Rubbermaid case study"
Bazaarvoice
Lexus Sweden used Bazaarvoice Conversations to boost engagement and saw 35% more page views and 122% more time spent on the website.
"Lexus case study"
Bazaarvoice
Adobe performed A/B testing on their brand site and proved that reviews contributed to a 54% uplift in page conversion
"Adobe case study"
Bazaarvoice
Sears’ social alert emails have a 186% higher average open rate than the retailer’s general marketing emails, and these emails show a 478% higher click-through rate.
"Sears case study"
Conversations
Bare Escentuals energized its audience with Bazaarvoice Conversations and saw a 137% increase in sales per session, and a 106% increase in order conversion.
"Bare Escentuals case study"
Conversations
eSpares engaged its audience using Ratings and Reviews and Questions and Answers; Q&A readers converted 45% more often than those who did not read Q&A content.
"eSpares case study"
Conversations
European retailer House of Fraser, to create traffic around its brand, launched a holiday Stories campaign that garnered 908 customer stories in just a month.
"House of Fraser case study"
Conversations
For Argos, Bazaarvoice Conversations led to 1.6 million pieces of customer content generated across channels, and a 36% higher click-through rate on promotional emails with reviews.
"Argos case study"
Bazaarvoice
Half of online customer feedback comes from those that bought products in store.
"The Conversation Index"
Bazaarvoice