Posts Tagged ‘photo-reviews’

Brett Hurt JPG Magazine, Ego, and Photo Reviews

December 2nd, 2006 by Brett Hurt Founder and CEO

Recently Brant wrote about the marriage of user-generated content (UGC) and print (Gannett and “citizen journalism”), and in a comment to his post I referenced the same movement with UGC and TV (CNN and iReport). So, I guess it was no shocker to me when I read TechCrunch this morning and learned about the relaunch of JPG Magazine. The new JPG Magazine is a little bit of Flickr, digg, and the old JPG Magazine rolled into one. Users upload their photos, the community votes, and the winner’s photos show up in the print edition and they win $100 and a one-year subscription to the magazine. I spent some time voting this morning, and it is actually quite addictive. Why?

JPG Magazine

Well, the answer to that question is something I have been thinking about ever since launching Bazaarvoice with Brant. Why do people take the time to write reviews? [We will announce next week that we served over 19 million reviews on Cyber Monday!] Why do people take the time (like I did this morning) to vote on community photos for JPG Magazine? Why do people take the time to label images Google has crawled? [Google's top contributor, "wordgirl", has labeled 1,335,500 images since they launched this only three months ago - that is a staggering 14,839 images per day since launch!]

The answer is actually more complex than you may think. It is a combination of ego, social connection, and good karma. Let me explain:

1. Ego – At Bazaarvoice, we know that a reviewer comes back to our client’s site three times, on average, after submitting a review to see if it has posted yet. When people take the time to share their opinion, they want to know the world heard it. This fact alone gives our clients three opportunities to resell a customer. In a recent report, Patti Freeman-Evans researched these reviewers.

2. Social connection – Why do you share your favorite movie with an acquaintance? Do you care if they watch it? Why do we talk about our favorite music? The answer is linked to human nature. We all care about connecting with each other as humans. This is what drives the creation of culture.

3. Good karma – A universal truth is that if you help someone, it makes you feel good. When reviewers help each other shop, it saves time. Saving time is one of the most important things we can help each other do, especially in the manic, multitasking world we live in today.

Now, if you apply these three elements to JPG Magazine, it all begins to make sense.

Obviously, we are thinking about the power of photos in customer-generated content at Bazaarvoice. A while back, we added Photo Reviews to our feature set. Wayne blogged about this recently. If you think about the three elements above, photos are a very strong component. Experts believe that the advent of the digital camera is one of the keys to why MySpace took off versus its predecessors (Geocities, etc).

How should you leverage photo reviews? With contests and multichannel recognition. Don’t just run a contest for a gift certificate give-away for customers that write a review and include a photo, post the winning photo on your home page! Use it in an email campaign. Use it in a circular. Use it in an in-store display. If your community of customers sees that all three elements – ego, social connection, and good karma – are maximized by you, then it will spark customer participation unlike anything you have seen before. Threadless’ entire business model is based on this, and I think it is a brilliant application of the three.

For fun, here is a photo we recently moderated that you won’t see on one of our client’s site because it came from a rejected review. Alas, it added no obvious value, there was no text review associated with it, and I think this person was just bored (they were thinking about element #1 above only – ego). But, it does grab your attention!

Attack Fish!

Wayne Stribling Three Reasons Why Photo Reviews Drive Impact

November 28th, 2006 by Wayne Stribling Former VP of Client Services

The ability for customers to rate and review a company’s products or services online is not a new concept- it’s been around for many years, but as the internet has evolved into what’s commonly referred to as Web 2.0, we’ve seen the popularity of sites with a heavy focus on digital photos and video became very popular in a very short timeframe, ie., YouTube.com and Flickr.com.

Why are photos and videos so popular? There are many reasons, but probably the most logical is that they tell a story in a way that written word simply cannot. The common saying “a picture is worth a thousand words” is true and a video can be as powerful as a thousand pictures since it combines sound as well.

We recently launched a new feature called Photo Review that provides reviewers the ability to include digital photos along with their written review. Just like ratings and reviews, we provide all of the moderation services for photos and the captions associated with them.  Here are some reasons we believe this new feature will have a major impact on the way people perceive and utilize reviews in the future:

1) Photos generate interest and curiosity – people are naturally drawn to pictures more so than written text. This fact of human nature helps explain why websites that allow digital photos that are user-generated (home made) are so popular. It is only natural that reviews that include photos will generate more interest and spark people’s curiosity above and beyond the written word.

Here’s a good example:

2 Headed Dog on Petco

This was the first photo uploaded with a review on Petco’s website. That’s right- it’s a two headed dog!  It may even be a real one. Now do you think this photo will generate some interest and curiosity from people that see it?  I’m betting it will dramatically increase the number of readers of this review for a dog crate.

2) Photos are valuable authentic user-generated content – When people read reviews, they are looking for information to help them make a purchase decision. By providing them not only written review text, but also authentic user-generated content in the form of pictures, they will have more information to help them make this decision.

3) Photo reviews increase community participation – If users discover a website that supports and encourages customers to upload their photos (authentic user generated content), they will be more likely to participate in the site’s community (back to my YouTube example), return more often to see their review with photos “in lights” and then repeat this behavior.

Here’s another example of a photo review from our client Burpee that demonstrates community participation:


While this picture of a hollyhock plant is not quite as interesting or controversial as the two headed dog photo, it is certainly more interesting than a text only review about hollyhock plants. I never knew hollyhock plants bloomed such vibrantly colored flowers! The value added to the review by having this picture associated with it is readily apparent.

In a future blog post, I will report back on the traffic generated by these two photo reviews. I suspect they will be very impressive when compared to similar reviews without photos. Do I think photo reviews will become the norm for all types of products and services? The answer is no, but for many of them the undeniable power of photos will generate more interest, drive more valuable user-generated content and result in greater community participation than ever before.