Earning my MBA from The Wharton School in '99 was a transformational experience for me.  A big part of that experience were graduates returning to campus to speak to my class.  So I have returned to the school, once to twice per year (in more recent years, twice), on my own dime, ever since graduating to pay it forward to the best of my ability.  It strikes me that this isn't unlike shoppers, who we see encouraged to write their own content as they read more reviews, answers, and stories from their peers, receiving value and being motivated to pay it forward (see this study with the Keller Fay Group).

Last Thursday, I spoke from 9am-4:30pm to Dr. Stew Friedman's leadership and teamwork classes.  Stew has been a mentor for around eight years now.  He authored Total Leadership, an amazing culmination of his life's work and a book I deployed, with Stew's help (he graciously visited us in Austin twice, and our London team attended his talk there), to the entire Bazaarvoice staff last year and then this year to all of our new people.  You can read about that experience here, which The New York Times graciously covered.

Every time I return to speak to Stew's class, I reinvent my talk.  These talks come from the heart, and I prepare for them in the cab ride on the way to speak.  These are the key themes I spoke to on Thursday:

Humility. The single best leadership article that Stew pointed to me in our mentoring meetings was Level 5 Leadership by Jim Collins, author of Good to Great.  It is required reading for our executive team (and his class at Wharton), and I find myself referring to it often.  From the Wall Street meltdown, due to lack of transparency and oversight on very complex financial products (which still cannot be explained in most cases), to the hubris at AIG, we are living through a period of extraordinary transformation.

Lack of humility is a big problem in corporate America.  If you don't have it, spend some time in the real world (perhaps you should go help Dick Grace build a hospital in an impoverished area in Tibet).  Whatever it takes, get humble and reflective.  Ask the tough questions.  Don't sit comfortably with bad profits.  A lack of humility almost caused another Great Depression, but this time on a global scale.  It bankrupted an entire country (Iceland).

On the Bazaarvoice front, I believe our solution encourages humility through negative reviews.  You have nothing to be afraid of but having the data and the will to do something with it.  I have seen countless cases of initial shock to the negative, followed by the a-ha moment where the merchandiser realizes the reason they have such a high return rate with that product.  We are, after all, a digital reflection of offline word of mouth.  These are the conversations that people are having every day, like it or not (and you should like it – word of mouth drives your sales).  So have the humility to listen and do something about it.  Then have the wisdom to leverage it.

Transparency. The World Wide Web has brought us sites like Glassdoor.com, founded by Rich Barton, the founder of Expedia.  At Glassdoor.com, you have the ability to rate and review CEOs as well as report your salary information.  HR heads have reported the salary data as 90% accurate for large companies like Microsoft.  I learned about Glassdoor.com at Liberty Media's NetLeaders event last year, where Rich was a speaker (his theme: everything – people, person, place, service, product, thing – that can be rated and reviewed will be).  The Web has also brought us TheFunded.com, where you can rate and review venture capitalists (and not without an uproar).

Obama embraces transparency.  Leveraging social media, he went straight to the people for his election campaign fundraising efforts, and raised more money, in small amounts, than any other candidate in history.  And now, as President, he is bringing social media to government.  He gets his share of criticism (such as not allowing visitors to comment on some of the government sites), but my belief is that the genie is out of the bottle.  Just like his campaign is being heavily studied, and will be imitated, so will his efforts for social media in government.  No one can question that he is racing through policy discussions, from stem-cell research to reform on Wall Street.  The pace of legislation is unprecedented in modern times.

With the Web, including blogging, Facebook, Twitter, Glassdoor.com, TheFunded.com, reviews, and so many other forces, leaders will be held accountable to a higher level of transparency.  The opaqueness of poor employee satisfaction (and ethics) on Wall Street is coming to an end, quickly.  This transparency will transform leadership as we have known it.  The command-and-control style, coming out of military training, is dying.

Connectedness. My daughter, who is now 4, will literally grow up on Facebook (or something like it), with a digital lifestream of connectivity to her friends.  When she is my age, 37, she will be able to jump to a different job at a much faster pace than my generation.  She will be connected globally to friends that she has known since childhood.  If she doesn't like the company culture, her friends will know.  The level of transparency will be unlike anything we can imagine now.  As a result, the focus on leadership, management, and culture will be at a level that today we cannot imagine, as employee retention is already, today, often the most costly expense a company has.

Culture. Due to these themes, the importance of focusing on culture is greater than ever.  I'll spare you our uniqueness here, and instead provide you with this reference to all of our blog posts that have been categorized under culture – there are many.  I spend around 15% of my time focused on culture, and I believe it is largely responsible for our success as a company.

Total Leadership. Stew's book is the start of many initiatives to focus on the development of the whole person.  Although that may not directly help you sell or service more widgets (although it actually will raise performance), it will lead to greater retention, employee satisfaction, and, ultimately, productivity, in this era of transparency and connectedness.  Learn more at TotalLeadership.org (and check out TLTV).

Soul. The Corporation, a stirring documentary I watched 4 years ago, made me think hard about the soul of a corporation.  I'm a believer in karma, and the more successful we are, the more I focus on the nourishment of our company's soul.  The Bazaarvoice Foundation is a part of that nourishment, but there is much more (such as the charity CEO speaker series Tony Capasso launched this year).

After speaking all day (both exhausting and exhilarating), Stew and I had the pleasure of hosting dinner at Tequilas, my favorite interior Mexican food in Philadelphia, with Glen Senk, CEO of client Urban Outfitters; Dmitri Siegel, head of Direct at Urban Outfitters; Fiona Dias, EVP of Partner Strategy and Marketing at GSI Commerce; and Dana Lasher, an old friend from CDnow (former VP of Sales and Marketing) that helped me design Coremetrics' initial reports who is now an entrepreneur herself at get Ready girls, an affinity sportswear company.  It was a magical evening of discussion, and I passed along my endorsement of Total Leadership in the hopes of helping others.

I hope that this post encourages you to speak at your alma mater.  I have found it to be an incredibly reflective process, one of the most important leadership development activities that I do, and have really enjoyed the karma of it all.  To teach is to learn.

TechCrunch also wrote about Obama's plan to host fireside chats on YouTube, reminding me of FDR's fireside chats during another challenging time for our nation.

We live in a very historic time, and I'm trying to soak it all up to learn for the long-term.

Update 11/17: Just noticed Francois Gossieaux's post on the subject of cause marketing in the Obama campaign in his Facebook status update.  A good read.  Let's hope that Obama leverages the Millennials for civic causes, given his social momentum.  BTW, Francois does some good interviews, so it is worth following his blog.

Update 11/19: Twittermaven writes about Obama's success on Twitter being copied by the G7.

When voting moves online, as it undoubtedly will (just think about all of the tax money we would save if we did not have to set up temporary voting centers everywhere), the marriage of social media and election campaigns will be that much more profound.

To be frank, I do realize that the title of my post is too far reaching.  The reality is that Obama is a truly great man and therefore a good subject for word of mouth to flourish about.  Andy Sernovitz, the founder of WOMMA and Bazaarvoice Advisory Board member, has taught us – great subjects (products, people, services, etc.) easily generate word of mouth by just asking people to help and share.

On a personal note, I took a short vacation this weekend in Laguna Beach to recharge after my week in Amsterdam to speak at Shop.org's first Global E-Commerce Summit, then back to Austin for Halloween (I couldn't miss it with our 4-year old daughter), followed by a week in London for our own sold-out Summit (recap here).  I'm here for the Piper Jaffray Global Internet Summit kicking off on Monday night.  And vacation allowed me catch up on reading some great opinion pieces in the NY Times.  This is a truly historic period that we are living in, and I encourage you to read a few of these if you have the time – they are well worth it:

• It Still Felt Good the Morning After by Frank Rich
• Show Me the Money by The World Is Flat author Tom Friedman
• Obama and the War on Brains by Nicholas Kristof
• The Climate for Change by Al Gore

We had the pleasure of hosting Kelly Mooney, President of Resource Interactive and my peer on the Shop.org Board of Directors, as one of our keynote speakers at our Social Commerce Summit last week (note: the event was amazing, see the recap post from Sam Decker, our CMO).  Kelly was great, as always.  Her interview of Ze Frank, one of our Advisory Board members, was fantastically thought-provoking and entertaining.  Hey keynote presentation on The Open Brand, her new book (see my interview of Kelly), was also top-notch.  What I remembered most from her presentation was the "Yes We Can" shared community video produced by will.i.am of the Black Eyed Peas.  Kelly blogs about it here (her blog is one of the few that I personally follow).  The video is an awesome expression of community participation and user-generated content (note: mouse over the mosiac as it plays).

Whether or not you support Obama, his innovative use of the online channel will be emulated for future democratic elections.  And as politics gets more "open", that will benefit us all.  Just like customer-generated reviews benefits all with better products and services (at our Summit, I learned that Wal-Mart drops any product nationwide after it gets a certain number of negative reviews online), so will politics as candidates engage in openness.

Millennials will demand this as they have grown up online, marinating in "community".  I found Wired's Founding Editor's letter to his children (Millennials themselves) in this month's issue especially uplifting given the gravity of change we need (when speaking of the global warming issue alone).  Here's the best excerpt:

Strauss and Howe's [of Generations] description of Millennials inspired us: "This generation will show more teamlike spirit and more like-mindedness in action than most Americans then alive will recall ever having seen in young people… Millennials will carry out whatever crisis mission they are assigned — as long as they can connect it with their own secular blueprint for progress. If crisis brings war, soldiers will obey orders without complaint. If it involves environmental danger or natural resource depletion, young scientists will make historic breakthroughs. If the crisis is mostly economic, the youthful labor force will be a mighty engine of renewed American prosperity. Whatever their elder-bestowed mission, these rising youths will not disappoint. Assuming the crisis turns out well, Millennials will be forever honored as a generation of civic achievers."

What's heartening to me, Orson and Zoe, is that even though you and your peers have grown up watching your parents become self-absorbed, hypocritical, and now plain crotchety and rancorous (not Jane and me, of course), and even if you stand in the rubble of the social institutions toppled by the Digital Revolution, your response is not the me-me-me of your parents' generation but us-us-us. Whether you're addressing climate change or serving in Iraq, you are simultaneously more traditionalist and future-forward, more practical and idealistic, than your parents.

The challenge is obvious, the dangers present, the need great. But be optimistic. I would say that, wouldn't I, since we were often accused during my time at Wired of being overly optimistic. But optimism is not false hope, it's a strategy for living. If you are optimistic about the future, you will step up and take responsibility and attempt to make it better for yourselves and your own children.