This post was guest-written by Melissa Lipscomb, Bazaarvoice Community…
Posts Tagged: negative-word-of-mouth
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The Challenge of Firing 'Bad' Customers
You have probably heard the recent story about Sprint Nextel firing 1,000…
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Netflix vs. Blockbuster: Round Three
According to TechCrunch, Blockbuster has been very successful…
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Netflix vs. Blockbuster: Round Two
Because of the power of negative word-of-mouth, and the ability for Netflix…
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Bad Profits and Enjoy the Free 411 Calls
Earlier this year in February, I wrote about Blockbuster vs. Netflix. The…
