Of the 73% of online adults that have engaged in online “purchase-related…
Monthly Archives: April 2011
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How companies can use customer intelligence as performance fuel in five key areas
Customer intelligence is the process of gathering information from wherever…
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Jeremiah Owyang’s 5 steps to escaping the “social media help desk”
Has your company fallen into the trap of the “social media help desk”?…
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Social helps a 99-year-old brand keep its radical promise, says L.L.Bean's Steve Fuller
Since the brand’s first product, L.L.Bean (a Bazaarvoice client) has…
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What every brand needs to know about Twitter’s “active users” problem
Is marketing on Twitter really worth your company’s time? Twitter’s…
