Archive for October, 2009

Brant Barton Bazaarvoice helps out at Fall Service Day

October 30th, 2009 by Brant Barton Co-Founder and Chief Innovation Officer

There’s no better excuse to get out of the office on a Friday than to help out the Austin community.

15 Bazaarvoice employees volunteered last Friday at what was the largest Fall Service Day ever, with over 400 volunteers from the Austin high-tech industry in attendance. The event, hosted by the Entrepreneurs Foundation of Central Texas, resulted in 2,500 hours of service at Zilker Park, amounting to $50,000 in free labor.

Bazaarvoice team at Fall Service Day

As part of the Bazaarvoice Foundation, our commitment to serving the community, the Bazaarvoice team constructed a “Rain Garden” in the park’s botanical gardens. The rock installation will allow rain to flow from the surrounding buildings and water the plants in the garden. The team also planted tons of plants that will thrive in the rocky environment.

“Bazaarvoice always sends such a fun group!” said Shobie Partos of the Entrepreneurs Foundation. “The rain garden looks amazing, and the staff at Zilker Park are thrilled.”

"Rain Garden" at Zilker Park botanical gardens

Sam Decker Music artists and fans connect at LiveNation.com

October 29th, 2009 by Sam Decker Chief Marketing Officer

Live NationLive Nation, the world’s largest live music company, has announced major upgrades to its open platform on LiveNation.com. Using the Bazaarvoice Interaction Suite, Live Nation has opened the communication channel for music fans everywhere at LiveNation.com.

Already a top-fifty ranked ecommerce site and top-five online music network, Live Nation’s use of UGC aims to make the site the go-to place for interaction between music fans and artists. Much of the site’s content is now at the control of the artists and fans who use it.

The updates include a healthy dose of UGC, with concert- and artist-specific wikis, Ratings & Reviews, fan-moderated Ask & Answer, and integrated Twitter streams. Live Nation has also taken advantage of Facebook Connect integration, enabling fans to share and discover concert information through the social network, and discover which Facebook friends are going to a show.

Heather Brunner How do your top contributors and their UGC improve marketing campaigns?

October 28th, 2009 by Heather Brunner Chief Operations Officer

This blog post is guest written by Vaughan Heilman, Training Team Lead at Bazaarvoice.

Our second “Take Action” webinar focused on utilizing top contributors and the content they provide to enhance and improve client marketing campaigns. Studies show that consumers look to reviews more than traditional marketing channels (such as print or TV). Companies are aware now that increasing reviews on their site is a standard part of a company’s social commerce strategy. So what else can you do with reviews and reviewers?

The topics covered included gaining additional top contributors, using top contributors in marketing campaigns, and reviewing a variety of alternate marketing channels where UGC can provide additional site visits and submitted reviews.

Most companies have loyal contributors that write more than one review on a site. These contributors tend to write detailed product specific reviews that are relevant to the buying process. A great way to increase the number of multi-review contributors is through simple contests. Bazaarvoice’s reporting tools make it easy to track the progress of these contests, and allow you to identify top 10, 20, or 50 contributors to your site.

Once you have garnered additional top contributors, what can you do with these individuals? A great example by Free People shows how you can make reviewers more ‘like me.’ This creates more relevance to the reviews when your community is able to relate to the reviewer. In a campaign highlighting their top six reviewers, Free People saw an increase in total review volume by 93%.

In addition to looking at top contributors and how to integrate them into marketing campaigns, there are other opportunities to use UGC in offline marketing channels. Some examples include in-store signage, invoices, packing slips, and even TV ads.

Take your UGC to the next level by turning your reviewers into real people and know that UGC should not be limited to your online marketing channels!

Our Take Action webinar series tackles a variety of ways UGC can help solve business problems, drive sales, and reduce costs. Look for future blogs recapping these informative sessions, created especially for Bazaarvoice clients. They’re just one more way we help our 600+ global clients maximize their UGC investment.

Sam Decker Cashing in on customer reviews. It’s time.

October 27th, 2009 by Sam Decker Chief Marketing Officer

Amazon top-rated Halloween costumes“Turning consumer opinions into gold” – that’s how a recent Business Week article described Amazon’s use of customer reviews on their ecommerce site. The article goes on to discuss the “new reality” of shopping in the Digital Age: consumers rarely make purchases anymore without consulting the internet.

If customers consult the Internet – whether shopping online or going into store after research – chances are they’ll run into user generated content. And for brands and retailers, that’s a good thing. A July 2009 study by Nielsen finds the most trusted forms of ‘media’ are “recommendations from people I know” (92%) and “consumer opinions posted online” (72%). This hasn’t changed.

The growing trend of user generated content is shifting the way consumers think about their purchases. 70% of Americans consult product ratings or reviews before making purchases, and 84% of Americans say they’re more likely to read reviews before making a purchase than they were a year ago.

Retail experts say information-based shoppers are busy, educated workers with broadband connections. Their time-crunched lifestyles and suspicion of advertising drives them online to hunt for quality and value. The convenience and bargains found online lead these shoppers to research both online and offline purchases before buying. And it’s not just big, expensive purchases they’re researching; research for consumer products, like cleaning solutions, is up as well.

eMarketer suggests ratings and reviews are a mature community feature for retailer, yet only 50% of multi-channel retailers feature reviews. And those that do have huge opportunities to leverage them in new ways.

Put your consumer/shopping hat on, and you will see a lot of reviews (and other user generated content) this holiday season to help you buy. Now, put that marketing hat on, and ask yourself how you’re using the voice of the customer to drive your business. Then, ask your executives if they’re in the one of the 84% who are going to use reviews too!

Ken Saunders Passion & creativity: core to every Bazaarvoice employee

October 26th, 2009 by Ken Saunders Chief Financial Officer

This blog post is guest-written by Heather Henry, Director of Talent at Bazaarvoice.

While it takes more than a video to get hired at Bazaarvoice, culture is very important to us.

YouTube Preview Image

Matthew Price heard about Bazaarvoice from a friend, and applied online through that friend (helping that friend make a cool referral bonus!). Then he got people talking at Bazaarvoice when his YouTube video, “Hire me Bazaarvoice!” started circulating around the office. A few months later, Matt has joined the team as an Implementation Engineer, and sat down with us to answer a few questions about Bazaarvoice, the hiring process, and our culture.

How do you think your nontraditional efforts toward getting hired related to the culture at BV?

Bazaarvoice is all about word of mouth, and the video was my attempt at using word of mouth to get my message across about all the reasons I felt I was a good fit for the job. It was also my way of showing that I’m passionate about working for Bazaarvoice, which is a prerequisite of every employee in the company. I was inspired by some of the classic Bazaarvoice YouTube marketing videos, especially “More Than Words” which is my personal favorite.

What made you want to work at Bazaarvoice?

I first learned about Bazaarvoice through Tina Dobie, who was my supervisor at a previous job. She’d been working for the company for a while and kept mentioning what a great place it is to work. As time passed, I started to hear more and more buzz about Bazaarvoice and its reputation for being the best place to work in Austin. Now that I’m here, I can see how that reputation came to be. It’s the people and the culture that make this place so great.

Throughout my career I’ve aspired to work with technologies that enrich people’s lives. To put it in the simplest terms, Bazaarvoice products empower consumers to make well-informed choices about product purchases. I read some books that I’d heard Brett Hurt talk about, including The Cluetrain Manifesto and The Influentials. I started to understand that the future of product marketing is word of mouth and social influence. It’s the democratization of the web at its height, and I think that’s pretty cool.

What prompted you to make this video? Do you think it helped or hurt, and why?

When I was thinking about applying for the job, I knew a lot of other really smart people who were also applying. I also knew that there were some very talented people already working for the company. I heard stories about the interview process being rigorous. I knew that in order to make it I had to do something to stand out from the crowd. I was messing around on the guitar one night, and half jokingly played a song about Bazaarvoice to my wife, and told her I was thinking of putting it on YouTube. Her response was surprisingly very positive. I’m pretty reserved, and wouldn’t have done it without my wife’s encouragement.

So I scoured the Bazaarvoice website and wrote lyrics about the products and specifically how I could be an asset to Bazaarvoice. The combination of the song, YouTube video, and my website, made all the difference in the world. When I created it I expected that the recruiter and hiring manager would get a laugh out of it, and that would be the extent of it. Little did I know that it would end up spreading around the entire company and going viral.

Though my experience and resume made me a good choice for the job, the video and website helped me get the position, and has been a great conversation starter as I meet people in the company. Everybody knows me as, “the guy that created the YouTube video.” The only down side is that I don’t think I’ll be hired for any singing gigs anytime soon.

What was the interview process like?

Daunting! I went through many rounds of interviews with everybody from coworkers to managers to executives. I had to take a couple different tests, and all of my knowledge and experience was thoroughly evaluated.

You’ve been here for 2 months now. What do you think so far?

I love it! I’ve never worked with such a hard working, fun loving, talented group of people. Everybody is completely accessible and eager to help each other out. My supervisor empowers me to do great work and is always available when I need guidance. It’s nice to have the resources available to give customers the white glove treatment.

What advice would you give people who want to work at Bazaarvoice?

Be ready and willing to demonstrate why you are passionate about working for Bazaarvoice. You need to have chops in your area of expertise, but you also need to be a good cultural fit. You should be able to interact with people on both a personal and professional level. Focus more on being interested than being interesting. It also helps to use your social network and leverage anybody that you know who works for Bazaarvoice.

Bazaarvoice is Austin’s number one place to work, and we’re hiring! If you know a passionate, talented, creative individual looking for the right place to build an enriching career, refer them here. If they’re hired, you could earn a referral bonus!