Comments on: 2009 Summit Cliffnotes #4: Maximizing Impact from the Four Phases of Social Commerce http://www.bazaarvoice.com/blog/2009/06/04/2009-summit-cliffnotes-4-maximizing-impact-from-the-four-phases-of-social-commerce/ Ideas to Help Customers Build Your Business Thu, 09 Feb 2012 08:03:00 +0000 hourly 1 By: Michelle Greer http://www.bazaarvoice.com/blog/2009/06/04/2009-summit-cliffnotes-4-maximizing-impact-from-the-four-phases-of-social-commerce/comment-page-1/#comment-82216 Michelle Greer Thu, 11 Jun 2009 13:40:44 +0000 http://www.bazaarvoice.com/blog/?p=745#comment-82216 I have one client (@namecheap) who I ask customers for reviews for all the time. The one thing I mention quite a lot in the copy I write asking for feedback is, "When you offer feedback and reviews for us on the web, it helps us keep our level of service high and our expenses low. This means we can pass this savings on to you." I point blank spell it out and it usually works. The best part is, the customer knows you are looking out for them instead of trying to exploit them, so it promotes a better relationship all around. I have one client (@namecheap) who I ask customers for reviews for all the time.

The one thing I mention quite a lot in the copy I write asking for feedback is, "When you offer feedback and reviews for us on the web, it helps us keep our level of service high and our expenses low. This means we can pass this savings on to you."

I point blank spell it out and it usually works. The best part is, the customer knows you are looking out for them instead of trying to exploit them, so it promotes a better relationship all around.

]]> By: Michelle Greer http://www.bazaarvoice.com/blog/2009/06/04/2009-summit-cliffnotes-4-maximizing-impact-from-the-four-phases-of-social-commerce/comment-page-1/#comment-131397 Michelle Greer Thu, 11 Jun 2009 13:40:00 +0000 http://www.bazaarvoice.com/blog/?p=745#comment-131397 I have one client (@namecheap) who I ask customers for reviews for all the time. The one thing I mention quite a lot in the copy I write asking for feedback is, "When you offer feedback and reviews for us on the web, it helps us keep our level of service high and our expenses low. This means we can pass this savings on to you." I point blank spell it out and it usually works. The best part is, the customer knows you are looking out for them instead of trying to exploit them, so it promotes a better relationship all around. I have one client (@namecheap) who I ask customers for reviews for all the time.

The one thing I mention quite a lot in the copy I write asking for feedback is, "When you offer feedback and reviews for us on the web, it helps us keep our level of service high and our expenses low. This means we can pass this savings on to you."

I point blank spell it out and it usually works. The best part is, the customer knows you are looking out for them instead of trying to exploit them, so it promotes a better relationship all around.

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