Comments on: Word of Mouth Damage Control: Are You Prepared? http://www.bazaarvoice.com/blog/2009/04/16/word-of-mouth-damage-control-are-you-prepared/ Ideas to Help Customers Build Your Business Thu, 09 Feb 2012 08:03:00 +0000 hourly 1 By: Stephen Cobb http://www.bazaarvoice.com/blog/2009/04/16/word-of-mouth-damage-control-are-you-prepared/comment-page-1/#comment-78570 Stephen Cobb Tue, 28 Apr 2009 17:06:55 +0000 http://www.bazaarvoice.com/blog/?p=717#comment-78570 Good advice Heather -- I have forwarded this post to several friends in the incident management and response field. As you say, companies should be checking to make sure their plans include the latest channels of complaint and response, and an understanding of the new rules of transparency that come with them. Like them or not, those rules cannot be ignored because they are being imposed from the outside, by consumers. Good advice Heather — I have forwarded this post to several friends in the incident management and response field.

As you say, companies should be checking to make sure their plans include the latest channels of complaint and response, and an understanding of the new rules of transparency that come with them. Like them or not, those rules cannot be ignored because they are being imposed from the outside, by consumers.

]]> By: Stephen Cobb http://www.bazaarvoice.com/blog/2009/04/16/word-of-mouth-damage-control-are-you-prepared/comment-page-1/#comment-131394 Stephen Cobb Tue, 28 Apr 2009 17:06:00 +0000 http://www.bazaarvoice.com/blog/?p=717#comment-131394 Good advice Heather -- I have forwarded this post to several friends in the incident management and response field. As you say, companies should be checking to make sure their plans include the latest channels of complaint and response, and an understanding of the new rules of transparency that come with them. Like them or not, those rules cannot be ignored because they are being imposed from the outside, by consumers. Good advice Heather — I have forwarded this post to several friends in the incident management and response field.

As you say, companies should be checking to make sure their plans include the latest channels of complaint and response, and an understanding of the new rules of transparency that come with them. Like them or not, those rules cannot be ignored because they are being imposed from the outside, by consumers.

]]> By: Stephen Cobb http://www.bazaarvoice.com/blog/2009/04/16/word-of-mouth-damage-control-are-you-prepared/comment-page-1/#comment-131395 Stephen Cobb Tue, 28 Apr 2009 17:06:00 +0000 http://www.bazaarvoice.com/blog/?p=717#comment-131395 Good advice Heather -- I have forwarded this post to several friends in the incident management and response field. As you say, companies should be checking to make sure their plans include the latest channels of complaint and response, and an understanding of the new rules of transparency that come with them. Like them or not, those rules cannot be ignored because they are being imposed from the outside, by consumers. Good advice Heather — I have forwarded this post to several friends in the incident management and response field.

As you say, companies should be checking to make sure their plans include the latest channels of complaint and response, and an understanding of the new rules of transparency that come with them. Like them or not, those rules cannot be ignored because they are being imposed from the outside, by consumers.

]]> By: Huntington Beach Real Estate http://www.bazaarvoice.com/blog/2009/04/16/word-of-mouth-damage-control-are-you-prepared/comment-page-1/#comment-77631 Huntington Beach Real Estate Fri, 17 Apr 2009 01:55:15 +0000 http://www.bazaarvoice.com/blog/?p=717#comment-77631 Good info! The best way to confront any negative press, is to respond ASAP with your own version of what happened and try to turn it into a positive. Any delay in response will most likely be construed as a guilty plea. Good info! The best way to confront any negative press, is to respond ASAP with your own version of what happened and try to turn it into a positive. Any delay in response will most likely be construed as a guilty plea.

]]> By: Huntington Beach Real Estate http://www.bazaarvoice.com/blog/2009/04/16/word-of-mouth-damage-control-are-you-prepared/comment-page-1/#comment-131392 Huntington Beach Real Estate Fri, 17 Apr 2009 01:55:00 +0000 http://www.bazaarvoice.com/blog/?p=717#comment-131392 Good info! The best way to confront any negative press, is to respond ASAP with your own version of what happened and try to turn it into a positive. Any delay in response will most likely be construed as a guilty plea. Good info! The best way to confront any negative press, is to respond ASAP with your own version of what happened and try to turn it into a positive. Any delay in response will most likely be construed as a guilty plea.

]]> By: Huntington Beach Real Estate http://www.bazaarvoice.com/blog/2009/04/16/word-of-mouth-damage-control-are-you-prepared/comment-page-1/#comment-131393 Huntington Beach Real Estate Fri, 17 Apr 2009 01:55:00 +0000 http://www.bazaarvoice.com/blog/?p=717#comment-131393 Good info! The best way to confront any negative press, is to respond ASAP with your own version of what happened and try to turn it into a positive. Any delay in response will most likely be construed as a guilty plea. Good info! The best way to confront any negative press, is to respond ASAP with your own version of what happened and try to turn it into a positive. Any delay in response will most likely be construed as a guilty plea.

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