http://www.bazaarvoice.com/blog/2009/03/10/lessons-from-a-japanese-retailer/ Ideas to Help Customers Build Your Business Thu, 09 Feb 2012 08:03:00 +0000 hourly 1 http://www.bazaarvoice.com/blog/2009/03/10/lessons-from-a-japanese-retailer/comment-page-1/#comment-77837 Interesting Marketing Links | The Executive Marketing Blog Mon, 20 Apr 2009 00:44:27 +0000 http://www.bazaarvoice.com/blog/?p=630#comment-77837 [...] Lessons From a Japanese Retailer Bazaarblog [...] [...] Lessons From a Japanese Retailer Bazaarblog [...]

]]> http://www.bazaarvoice.com/blog/2009/03/10/lessons-from-a-japanese-retailer/comment-page-1/#comment-76458 social media optimizations Sat, 04 Apr 2009 10:20:59 +0000 http://www.bazaarvoice.com/blog/?p=630#comment-76458 Very Nice Post Very Nice Post

]]> http://www.bazaarvoice.com/blog/2009/03/10/lessons-from-a-japanese-retailer/comment-page-1/#comment-131364 social media optimizations Sat, 04 Apr 2009 10:20:00 +0000 http://www.bazaarvoice.com/blog/?p=630#comment-131364 Very Nice Post Very Nice Post

]]> http://www.bazaarvoice.com/blog/2009/03/10/lessons-from-a-japanese-retailer/comment-page-1/#comment-131365 social media optimizations Sat, 04 Apr 2009 10:20:00 +0000 http://www.bazaarvoice.com/blog/?p=630#comment-131365 Very Nice Post Very Nice Post

]]> http://www.bazaarvoice.com/blog/2009/03/10/lessons-from-a-japanese-retailer/comment-page-1/#comment-75546 Peter Hamilton Thu, 19 Mar 2009 18:00:31 +0000 http://www.bazaarvoice.com/blog/?p=630#comment-75546 Incredibly valuable and insightful article Shawn. The customer is always right, and this could not be more true in the evolving world of online commerce. On a basic level, people want to be heard and people want to hear what other buyers have to say, which is why ratings and reviews are so fundamental. However, you are right that it doesn't stop there anymore. Customers are expecting sellers to respond to their input with explanations, answers, and possibly new innovations. Becoming authentic and proactive with those responses is the new definition of customer service. Incredibly valuable and insightful article Shawn. The customer is always right, and this could not be more true in the evolving world of online commerce. On a basic level, people want to be heard and people want to hear what other buyers have to say, which is why ratings and reviews are so fundamental.
However, you are right that it doesn't stop there anymore. Customers are expecting sellers to respond to their input with explanations, answers, and possibly new innovations. Becoming authentic and proactive with those responses is the new definition of customer service.

]]> http://www.bazaarvoice.com/blog/2009/03/10/lessons-from-a-japanese-retailer/comment-page-1/#comment-131362 Peter Hamilton Thu, 19 Mar 2009 18:00:00 +0000 http://www.bazaarvoice.com/blog/?p=630#comment-131362 Incredibly valuable and insightful article Shawn. The customer is always right, and this could not be more true in the evolving world of online commerce. On a basic level, people want to be heard and people want to hear what other buyers have to say, which is why ratings and reviews are so fundamental. However, you are right that it doesn't stop there anymore. Customers are expecting sellers to respond to their input with explanations, answers, and possibly new innovations. Becoming authentic and proactive with those responses is the new definition of customer service. Incredibly valuable and insightful article Shawn. The customer is always right, and this could not be more true in the evolving world of online commerce. On a basic level, people want to be heard and people want to hear what other buyers have to say, which is why ratings and reviews are so fundamental.
However, you are right that it doesn't stop there anymore. Customers are expecting sellers to respond to their input with explanations, answers, and possibly new innovations. Becoming authentic and proactive with those responses is the new definition of customer service.

]]> http://www.bazaarvoice.com/blog/2009/03/10/lessons-from-a-japanese-retailer/comment-page-1/#comment-131363 Peter Hamilton Thu, 19 Mar 2009 18:00:00 +0000 http://www.bazaarvoice.com/blog/?p=630#comment-131363 Incredibly valuable and insightful article Shawn. The customer is always right, and this could not be more true in the evolving world of online commerce. On a basic level, people want to be heard and people want to hear what other buyers have to say, which is why ratings and reviews are so fundamental. However, you are right that it doesn't stop there anymore. Customers are expecting sellers to respond to their input with explanations, answers, and possibly new innovations. Becoming authentic and proactive with those responses is the new definition of customer service. Incredibly valuable and insightful article Shawn. The customer is always right, and this could not be more true in the evolving world of online commerce. On a basic level, people want to be heard and people want to hear what other buyers have to say, which is why ratings and reviews are so fundamental.
However, you are right that it doesn't stop there anymore. Customers are expecting sellers to respond to their input with explanations, answers, and possibly new innovations. Becoming authentic and proactive with those responses is the new definition of customer service.

]]> http://www.bazaarvoice.com/blog/2009/03/10/lessons-from-a-japanese-retailer/comment-page-1/#comment-75093 Charles Sipe Wed, 11 Mar 2009 07:01:13 +0000 http://www.bazaarvoice.com/blog/?p=630#comment-75093 Marketing is becoming less about selling and more about telling, that is providing information for potential customers. Customer reviews are a brilliant way to help customers find the information they want to make a good purchase decision. If you are looking for another good case study of this, check out REI.com. They have tapped their knowledgeable and enthusiastic customers to write reviews on their website and these amateur outdoor experts are a great unpaid sales force for REI products. Marketing is becoming less about selling and more about telling, that is providing information for potential customers. Customer reviews are a brilliant way to help customers find the information they want to make a good purchase decision. If you are looking for another good case study of this, check out REI.com. They have tapped their knowledgeable and enthusiastic customers to write reviews on their website and these amateur outdoor experts are a great unpaid sales force for REI products.

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