Comments on: How jetBlue is Turning Negative Word of Mouth into Positive http://www.bazaarvoice.com/blog/2007/03/14/how-jetblue-is-turning-negative-word-of-mouth-into-positive/ Ideas to Help Customers Build Your Business Mon, 15 Mar 2010 16:00:29 -0700 http://wordpress.org/?v=2.8.6 hourly 1 By: angel http://www.bazaarvoice.com/blog/2007/03/14/how-jetblue-is-turning-negative-word-of-mouth-into-positive/comment-page-1/#comment-58078 angel Sat, 17 May 2008 09:48:48 +0000 http://www.bazaarvoice.com/blog/2007/03/14/how-jetblue-is-turning-negative-word-of-mouth-into-positive/#comment-58078 do you know any other companies which turned negative word of mouth to positive? do you know any other companies which turned negative word of mouth to positive?

]]> By: Rodney Rumford http://www.bazaarvoice.com/blog/2007/03/14/how-jetblue-is-turning-negative-word-of-mouth-into-positive/comment-page-1/#comment-18943 Rodney Rumford Tue, 22 May 2007 08:33:15 +0000 http://www.bazaarvoice.com/blog/2007/03/14/how-jetblue-is-turning-negative-word-of-mouth-into-positive/#comment-18943 The other interesting thing is that now there is an archive channel that will live forever about Jet Blue. Welcome to the new word of user aggregated video channels that can be on any topic and can be shared via a widget fro embedding in a blog. This can be a very positive tool for brand managers. Here is a Jet Blue channel that I happened to create a while back. Go here www.videosticky.com and search for Jet Blue. Anyone can create a channel of video content from multiple sites and spread it anywhere they like online. ;) The other interesting thing is that now there is an archive channel that will live forever about Jet Blue. Welcome to the new word of user aggregated video channels that can be on any topic and can be shared via a widget fro embedding in a blog.

This can be a very positive tool for brand managers. Here is a Jet Blue channel that I happened to create a while back. Go here http://www.videosticky.com and search for Jet Blue.

Anyone can create a channel of video content from multiple sites and spread it anywhere they like online. ;)

]]> By: caitlin http://www.bazaarvoice.com/blog/2007/03/14/how-jetblue-is-turning-negative-word-of-mouth-into-positive/comment-page-1/#comment-10508 caitlin Sat, 31 Mar 2007 02:07:07 +0000 http://www.bazaarvoice.com/blog/2007/03/14/how-jetblue-is-turning-negative-word-of-mouth-into-positive/#comment-10508 I thought this was great, excellent description of how a business should handle crisis situations and nip bad word of mouth in the bud. I wrote an entry in my blog about negative buzz and cited your entry. Great post Wayne. I thought this was great, excellent description of how a business should handle crisis situations and nip bad word of mouth in the bud. I wrote an entry in my blog about negative buzz and cited your entry. Great post Wayne.

]]> By: How Transparent is Your Business? » Conversion Rate Marketing Blog –>GrokDotCom by Future Now, Inc http://www.bazaarvoice.com/blog/2007/03/14/how-jetblue-is-turning-negative-word-of-mouth-into-positive/comment-page-1/#comment-7872 How Transparent is Your Business? » Conversion Rate Marketing Blog –>GrokDotCom by Future Now, Inc Fri, 16 Mar 2007 08:53:22 +0000 http://www.bazaarvoice.com/blog/2007/03/14/how-jetblue-is-turning-negative-word-of-mouth-into-positive/#comment-7872 [...] Our friends over at Bazaarvoice have a great post about the recent JetBlue snafu. The jetBlue situation illustrates the fundamental truth that customers want to know that a company cares about them, listens to their feedback, and takes action to address issues. Read the entire post [...] [...] Our friends over at Bazaarvoice have a great post about the recent JetBlue snafu. The jetBlue situation illustrates the fundamental truth that customers want to know that a company cares about them, listens to their feedback, and takes action to address issues. Read the entire post [...]

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