http://www.bazaarvoice.com/blog/2006/06/06/five-updates-business-weeks-articles-red-herring-100-and-ed-keller/ Ideas to Help Customers Build Your Business Thu, 09 Feb 2012 08:03:00 +0000 hourly 1 http://www.bazaarvoice.com/blog/2006/06/06/five-updates-business-weeks-articles-red-herring-100-and-ed-keller/comment-page-1/#comment-1121 Bazaarblog » Blog Archive » Netflix vs. Blockbuster: Round Two Wed, 06 Dec 2006 20:39:34 +0000 http://www.bazaarvoice.com/blog/2006/06/06/five-updates-business-weeks-articles-red-herring-100-and-ed-keller/#comment-1121 [...] Because of the power of negative word-of-mouth, and the ability for Netflix to leverage the “bad profits” that Blockbuster had been collecting from its customers for late fees, round one of Netflix vs. Blockbuster was a total knockout. I wrote about this in February (and first referenced the concept of bad profits for this blog) and then revisited the battle in June and in my most recent post on bad profits a few weeks ago. [...] [...] Because of the power of negative word-of-mouth, and the ability for Netflix to leverage the "bad profits" that Blockbuster had been collecting from its customers for late fees, round one of Netflix vs. Blockbuster was a total knockout. I wrote about this in February (and first referenced the concept of bad profits for this blog) and then revisited the battle in June and in my most recent post on bad profits a few weeks ago. [...]

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